Automotive Parts Customer Support Specialist

1 week ago

aligarh, India beBeeCustomerSupport Full time

Job Title: Automotive Parts Customer Support SpecialistJob Summary:We are seeking a skilled Automotive Parts Customer Support Specialist to provide exceptional customer service through multiple channels, ensuring timely resolution of complaints and inquiries.The successful candidate will manage daily customer requests, conduct product sales, process returns, and identify customer needs to achieve satisfaction.Responsibilities:Manage customer interactions via shared mailbox and various communication channels.Ensure customer satisfaction by addressing complaints and inquiries promptly and effectively.Conduct product sales and process returns, including handling related requests and issues.Assess customers' needs to deliver tailored solutions and enhance overall experience.Requirements:Demonstrated experience in customer-facing roles, preferably in the automotive industry.Strong knowledge of automotive repair, parts, and components.Technical or engineering background an asset.Excellent English language proficiency.Ability to analyze problems, propose effective solutions, and multitask with efficiency.Maintain a professional demeanor and provide excellent customer service.Collaborate with team members and departments to drive results.Work independently in a remote environment, adhering to market operational hours.Digital literacy and ability to adapt to new tools and technology.Proven track record of achieving goals and pursuing self-improvement.

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