Automotive E-commerce Customer Service Professional

5 days ago

aligarh, India beBeeCustomerService Full time

Job Title: Customer Service SpecialistE-Commerce Automotive Spare Parts Customer Service Representative Summary:This is a key role in our remote team where you will be responsible for delivering exceptional customer service to our clients.You will handle daily customer requests through a shared mailbox and provide support across multiple channels. You will also ensure customer satisfaction by addressing complaints and inquiries promptly.Provide first-class customer support across various communication channels.Ensure customer happiness by addressing grievances and inquiries in a timely manner.Conduct sales of products and process returns and related requests.To achieve high levels of customer satisfaction, you will identify and assess customers' needs. You will handle customer complaints, offer suitable solutions and alternatives within time limits, and follow up to confirm resolution.You will keep records of customer interactions, comments, and complaints. You will provide feedback to management on customer issues, concerns, and emerging trends.As part of the Customer Service team, you will collaborate with other representatives and departments to find appropriate solutions to problems.

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