Nepali Customer Support Associate

7 days ago


aligarh, India beBeeSupport Full time

Nepali Customer Support Specialist Job PostingWe're seeking a seasoned support professional with expertise in Nepali and English to deliver top-notch assistance to our clientele.Respond to customer inquiries via phone, chat, and email.Analyze customer needs and provide precise solutions.Document interactions in CRM tools and adhere to established protocols.Collaborate with internal teams to resolve complex issues.Maintain service quality, response time, and customer satisfaction metrics.About the Role: This position involves providing exceptional customer service, resolving issues efficiently, and ensuring overall client satisfaction.Key Responsibilities:Customer Interaction ManagementSolution Provision and DocumentationTeam Collaboration and CommunicationService Quality and Metrics MaintenanceRequirements and Qualifications: To be successful in this role, you'll need excellent communication skills, a strong command of both Nepali and English languages, and experience in customer support. Familiarity with CRM tools is also preferred.Benefits: As a valued member of our team, you'll enjoy a competitive compensation package, opportunities for growth and development, and a dynamic work environment that fosters collaboration and innovation.



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