Technical Customer Support Specialist

2 weeks ago

aligarh, India beBeeCustomerService Full time

We are seeking a skilled professional to support our customers with technical expertise and excellent communication skills.Job DescriptionWe require an individual to handle customer inquiries through Zendesk, providing timely and accurate responses.The selected candidate will review engineering drawings, layouts, and specifications to process customer orders and submittals.This role involves entering and maintaining order details in the system with high accuracy.You will prepare and share reports, documentation, and customer updates.Collaboration with internal teams is essential to resolve issues and ensure customer satisfaction.Accessing technical and product-related information will be necessary to support customer requests.Multitasking in a deadline-driven environment is crucial for success.Requirements:A minimum of 3-5 years of experience in customer service or technical support is required.Familiarity with Zendesk or similar ticketing/CRM platforms is mandatory.The ability to read engineering drawings, blueprints, or basic technical diagrams is necessary.Strong written and verbal communication skills are essential.Proficiency in MS Office 365, Adobe Acrobat, OCR tools, and Visio is required.Attention to detail with strong problem-solving abilities is necessary.Qualification Required:A B.E. / B.Tech in Mechanical Engineering from a recognized university is required.Hands-on experience in product design including 2D drafting, 3D modeling, and assembly using standard engineering and CAD tools is necessary.A strong understanding of engineering drawings, layouts, tolerances, and basic manufacturing processes is required.Experience working with customer specifications, technical documents, and product requirements is necessary.Preferred Background:Experience in manufacturing, engineering products, construction materials, hardware fittings, or industrial solutions is preferred.

  • Customer Support Specialist

    2 weeks ago

    aligarh, India beBeeSupport Full time

    Job OverviewWe are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our customer support function, you will play a critical role in delivering exceptional customer experiences and ensuring customer satisfaction.The ideal candidate will possess excellent communication skills, be able to work effectively in a fast-paced...

  • Technical Support Specialist

    4 days ago

    aligarh, India beBeeTechnical Full time

    Technical Support Lead RoleWe are seeking a highly skilled technical support lead to join our team. This role will involve providing advanced support and product expertise to our largest customers, as well as leading a team of technical support engineers.Key Responsibilities:Provide technical support and product expertise to our largest customersLead a team...

  • Cloud Support Specialist

    1 week ago

    aligarh, India beBeeCloudSupport Full time

    Job Title: Cloud Support SpecialistDescription:This role is ideal for a recent graduate or junior professional seeking to develop their skills in cloud infrastructure management and support. The Cloud Support Specialist will work with customers to monitor and maintain their Azure environment, ensuring seamless operations and resolving any issues that...

  • Technical Support Specialist

    2 weeks ago

    aligarh, India beBeeSupport Full time

    Job SummaryThe Help Desk Analyst role is a pivotal position within an organization, responsible for delivering exceptional technical support to users via various communication channels.Key responsibilities include monitoring tools, diagnosing and resolving incidents, requests, or inquiries, and escalating complex issues to higher support levels as needed.All...

  • Automotive Parts Customer Support Specialist

    1 week ago

    aligarh, India beBeeCustomerSupport Full time

    Job Title: Automotive Parts Customer Support SpecialistJob Summary:We are seeking a skilled Automotive Parts Customer Support Specialist to provide exceptional customer service through multiple channels, ensuring timely resolution of complaints and inquiries.The successful candidate will manage daily customer requests, conduct product sales, process returns,...

  • Advanced Technical Support Professional

    2 weeks ago

    aligarh, India beBeeEnterprise Full time

    Job Opportunity: Enterprise Support SpecialistWe are seeking a highly skilled and experienced professional to join our Enterprise Support team. As an Enterprise Support Specialist, you will be responsible for providing advanced support and product expertise to our largest customers.Root cause analysis and debugging across multiple products.Troubleshooting...

  • Software Technical Support Specialist

    1 week ago

    aligarh, India beBeeSupport Full time

    Technical Support Engineer RoleAs a key member of our team, you will work closely with Client Success and provide Tier-2 client support for software technical issues. This role requires strong communication skills to coordinate feedback and inputs to the development team, while also troubleshooting technical issues independently.Provide technical support to...

  • Oracle Technical Specialist

    1 week ago

    aligarh, India beBeeOracletechnology Full time

    As an Oracle Technical Specialist, you will be responsible for developing and customizing reports, XML reports, and SQL & PL/SQL.Your experience in Oracle Apps Technical PTP, O2C, and Oracle Inventory is valuable for this role.You should have strong domain knowledge of supply chain modules, particularly Oracle SCM in R12 (Oracle Purchasing, Order management,...

  • Cloud HCM Technical Specialist

    4 days ago

    aligarh, India beBeeTechnical Full time

    We are seeking a highly skilled Cloud HCM Technical Specialist with extensive experience in Oracle ERP solutions and current expertise in Oracle Cloud HCM.The ideal candidate will have in-depth knowledge of Oracle EBS HRMS and proven technical skills in Oracle Cloud HCM. Familiarity with Oracle Integration Cloud (OIC) is beneficial for this role.Key...

  • Senior Business Central Support Specialist

    2 weeks ago

    aligarh, India beBeeSupport Full time

    Job Title: Senior Support Specialist for MS D365 Business CentralSeeking a highly skilled and experienced individual to provide functional and technical support, troubleshooting system issues and assist with enhancements in MS D365 Business Central.Mentor and train junior support specialists to enhance team performance.Provide Tier 1 and 2 support to...