Technical Support Specialist

4 days ago


aligarh, India beBeeTechnical Full time

Technical Support Lead RoleWe are seeking a highly skilled technical support lead to join our team. This role will involve providing advanced support and product expertise to our largest customers, as well as leading a team of technical support engineers.Key Responsibilities:Provide technical support and product expertise to our largest customersLead a team of technical support engineersDevelop and implement solutions to complex technical issuesCommunicate with customers at an executive level on in-depth technical details, progress, and next stepsSolve complex tickets, summarize cause, recommend solutions, and escalate when necessaryBe the customer champion by being the voice of the customerAssist global teammates in driving long-running tickets to resolutionChallenge others to provide context and dig into tough situationsRequirements:8+ years of experience in Java support, software services, and system administration for a large end-user communityExperience with operating systems (e.g., Linux, OS X, and Windows)Experience being a Subject Matter Expert in multiple Atlassian productsKnowledge of application server technologies (e.g., Tomcat, Apache, WebSphere, JBoss)Understanding of SQL databasesExperience in escalation handlingExperience working with enterprise customersBenefits and Perks:Our company offers a wide range of benefits and perks designed to support you, your family, and help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and more.About Us:We believe that the unique contributions of all team members create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital status.



  • aligarh, India beBeeSupport Full time

    Job SummaryThe Help Desk Analyst role is a pivotal position within an organization, responsible for delivering exceptional technical support to users via various communication channels.Key responsibilities include monitoring tools, diagnosing and resolving incidents, requests, or inquiries, and escalating complex issues to higher support levels as needed.All...


  • aligarh, India beBeeCloudSupport Full time

    Job Title: Cloud Support SpecialistDescription:This role is ideal for a recent graduate or junior professional seeking to develop their skills in cloud infrastructure management and support. The Cloud Support Specialist will work with customers to monitor and maintain their Azure environment, ensuring seamless operations and resolving any issues that...


  • aligarh, India beBeeEnterprise Full time

    Job Opportunity: Enterprise Support SpecialistWe are seeking a highly skilled and experienced professional to join our Enterprise Support team. As an Enterprise Support Specialist, you will be responsible for providing advanced support and product expertise to our largest customers.Root cause analysis and debugging across multiple products.Troubleshooting...


  • aligarh, India beBeeSupport Full time

    Remote IT SupportWe are seeking a skilled professional to provide top-notch support to users across various operating systems. As an essential member of our team, you will be responsible for delivering exceptional service and driving our team's success.Key responsibilities include remote desktop management, application deployment, and troubleshooting. Your...


  • aligarh, India beBeeSupport Full time

    Job DescriptionWe are seeking an experienced MS D365 BC Support Specialist to fill a critical role in our organization.Provide technical assistance to Business Central users.Determine and resolve system issues.Manage support requests and communicate with stakeholders effectively.The ideal candidate will have hands-on experience with Business Central, strong...


  • aligarh, India beBeeSupport Full time

    Technical Support Engineer RoleAs a key member of our team, you will work closely with Client Success and provide Tier-2 client support for software technical issues. This role requires strong communication skills to coordinate feedback and inputs to the development team, while also troubleshooting technical issues independently.Provide technical support to...


  • aligarh, India beBeeSupport Full time

    Job Title: Senior Support Specialist for MS D365 Business CentralSeeking a highly skilled and experienced individual to provide functional and technical support, troubleshooting system issues and assist with enhancements in MS D365 Business Central.Mentor and train junior support specialists to enhance team performance.Provide Tier 1 and 2 support to...


  • aligarh, India beBeeD365 Full time

    Business Central Support Specialist OpportunityAbout the RoleWe are seeking a highly skilled Business Central Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical and functional support to end users, troubleshooting system issues, and assisting with system enhancements.The ideal candidate...


  • aligarh, India beBeeTechnical Full time

    We are seeking a highly skilled Cloud HCM Technical Specialist with extensive experience in Oracle ERP solutions and current expertise in Oracle Cloud HCM.The ideal candidate will have in-depth knowledge of Oracle EBS HRMS and proven technical skills in Oracle Cloud HCM. Familiarity with Oracle Integration Cloud (OIC) is beneficial for this role.Key...


  • aligarh, India beBeeDesktopSupport Full time

    Job Title: Desktop Support SpecialistWe are seeking a highly skilled and experienced desktop support specialist to join our team. The ideal candidate will be responsible for providing expert-level technical support for desktop-related issues, working closely with business partners to understand their needs and pain points, and implementing solutions to...