Cloud Contact Center Architect
1 week ago
Job Summary:A cloud-based contact center architect is responsible for designing and implementing end-to-end solutions that infuse AI capabilities to enhance operational excellence.Key Responsibilities:Develop comprehensive designs for cloud-based contact centers utilizing Genesys Cloud CX, NICE CXone, Amazon Connect, or Five9 platforms.Integrate AI technologies into contact center solutions to streamline processes and improve performance metrics.Evaluate the feasibility of integrating cloud contact center platforms with enterprise business applications to optimize overall efficiency.Analyze solutions to identify gaps and propose recommendations for improvement.Conduct thorough evaluations to ensure customer security standards are met, and highlight potential risks if any.Provide guidance and mentorship to implementation teams to ensure successful project execution.
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TCS Hiring for Genesys cloud implementation expert
23 hours ago
bangalore, India Tata Consultancy Services Full timeJob Title: Genesys cloud implementation expert - Cloud Contact Center Location: PAN India Experience: 8 to 12 Years Job Description: Experience & Skill Requirements: - 12 + years of experience in Contact Center technology - End-to-end solution design and implementation experience in Cloud Contact Center (Genesys Cloud CX / NICE CXone / Amazon Connect /...
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bangalore, India Tata Consultancy Services Full timeJob Title: Nice CX one implementation expert-Cloud Contact Center Architect Location: PAN India Experience: 8 to 12 Years Job Description: Experience & Skill Requirements: - 12 + years of experience in Contact Center technology - End-to-end solution design and implementation experience in Cloud Contact Center (Genesys Cloud CX / NICE CXone / Amazon Connect /...
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bangalore, India Tata Consultancy Services Full timeJob Title: Nice CX one implementation expert-Cloud Contact Center Architect Location: PAN India Experience: 8 to 12 Years Job Description: Experience & Skill Requirements: - 12 + years of experience in Contact Center technology - End-to-end solution design and implementation experience in Cloud Contact Center (Genesys Cloud CX / NICE CXone / Amazon Connect /...
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bangalore, India Tata Consultancy Services Full timeJob Title: Nice CX one implementation expert-Cloud Contact Center ArchitectLocation: PAN IndiaExperience: 8 to 12 YearsJob Description:Experience & Skill Requirements: - 12 + years of experience in Contact Center technology - End-to-end solution design and implementation experience in Cloud Contact Center (Genesys Cloud CX / NICE CXone / Amazon Connect /...
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Genesys Cloud Contact Center Engineer
3 days ago
Bangalore Division, India Trigent Software Private Limited Full timeKey Responsibilities: Design, develop, and maintain Genesys Cloud Architect flows for inbound, outbound, and postflow scenarios. Develop and implement Data Actions to facilitate integrations with external and internal APIs or data sources. Create and manage Data Tables for dynamic data storage and retrieval within Genesys Cloud solutions. Configure and...
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bangalore, India Tata Consultancy Services Full timeJob Title: Flexera Architect- Cloud Contact Center Location: PAN India Experience: 8 to 10 Years Job Description: Hands-on experience in ITAM Tools – FlexeraOne and FlexNet Desired Competencies (Technical/Behavioral Competency): Must-Have - Minimum 6 years of experience in ITAM tool implementation – FlexeraOne, FlexNet and Discovery tools. - Create...
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bangalore, India Tata Consultancy Services Full timeJob Title: Flexera Architect- Cloud Contact Center Location: PAN India Experience: 8 to 10 Years Job Description: Hands-on experience in ITAM Tools – FlexeraOne and FlexNet Desired Competencies (Technical/Behavioral Competency): Must-Have - Minimum 6 years of experience in ITAM tool implementation – FlexeraOne, FlexNet and Discovery tools. - Create...
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bangalore, India beBeeConsultant Full timeWe are seeking an experienced cloud contact center transformation professional to drive modernization and migration projects for our clients.This role demands hands-on expertise with Amazon Connect and a solid consulting background in customer experience technology (CXT).Minimum 7 years of total experience in the contact center / CXT space3+ years of...
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Expert Contact Center Specialist
5 days ago
bangalore, India beBeePerformance Full timeGenesys Engage ExpertThe ideal candidate will have in-depth knowledge of Genesys Engage platform architecture, software development methodologies, and cloud-based infrastructure. They should possess strong analytical skills to troubleshoot complex issues and optimize system performance.Key Responsibilities:Configure and implement contact center solutions,...
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Senior Contact Center Developer
3 days ago
bangalore, India beBeeAmazon Full timeDevelop cutting-edge communication solutions with our team of expert developers.About this role:We're looking for a skilled Amazon Connect Developer to join our growing team. As an experienced developer, you'll design and build scalable, efficient contact flows using Amazon Connect Streams API, AWS Lambda, and other advanced tools.Create innovative customer...
