Senior Contact Center Developer
5 days ago
Develop cutting-edge communication solutions with our team of expert developers.About this role:We're looking for a skilled Amazon Connect Developer to join our growing team. As an experienced developer, you'll design and build scalable, efficient contact flows using Amazon Connect Streams API, AWS Lambda, and other advanced tools.Create innovative customer experiences through customized IVR, queue flows, disconnect flows, callback flows, voicemail, and last-agent routing.Analyze caller behavior and optimize call disposition/wrap-up codes for seamless interactions.Technical Skills:Proven experience with Amazon Connect, AWS Lambda, and related services.Strong understanding of contact center features, including click-to-call, last-agent routing, skill-based routing, automated messaging, voicemail routing, and queue-based dashboards.Familiarity with real-time and historical reporting using Amazon Connect, CloudWatch, or QuickSight.Proficiency in secure data storage and encryption policies (S3, IAM best practices).Ability to work closely with CRM teams to ensure consistent logging of call activities and outcomes.Key Responsibilities:Design and implement customized Amazon Connect Contact Flows.Configure and manage phone numbers, routing profiles, and queues.Implement agent experience features, including Contact Control Panel (CCP), call controls, and metrics.Develop Lambda functions for API-based integrations and dynamic routing logic.Integration Requirements:Integrate Amazon Connect with Salesforce Voice/Service Cloud.Map caller ID/ANI to lead/contact for screen pop functionality on inbound calls.Contact Center Features:Build solutions for outbound click-to-call, last-agent routing, skill-based routing, automated messaging on call outcome, voicemail routing, and queue-based dashboards.Security & Compliance:Apply IAM best practices (least privilege access) for secure data storage and encryption policies.Ensure compliance with telephony regulations (TCPA, Do-Not-Call rules).Testing & Deployment:Conduct functional and UAT testing.Implement CI/CD best practices using CloudFormation or IaC tools.Monitor deployments across multiple environments.This role offers the opportunity to work with cutting-edge technology and contribute to the development of innovative solutions. If you're passionate about building efficient contact center systems and have a strong background in software development, we'd love to hear from you.],
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bangalore, India beBeeConsultant Full timeWe are seeking an experienced cloud contact center transformation professional to drive modernization and migration projects for our clients.This role demands hands-on expertise with Amazon Connect and a solid consulting background in customer experience technology (CXT).Minimum 7 years of total experience in the contact center / CXT space3+ years of...
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Cloud Contact Center Architect
2 weeks ago
bangalore, India beBeeCloud Full timeJob Summary:A cloud-based contact center architect is responsible for designing and implementing end-to-end solutions that infuse AI capabilities to enhance operational excellence.Key Responsibilities:Develop comprehensive designs for cloud-based contact centers utilizing Genesys Cloud CX, NICE CXone, Amazon Connect, or Five9 platforms.Integrate AI...
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Expert Contact Center Specialist
7 days ago
bangalore, India beBeePerformance Full timeGenesys Engage ExpertThe ideal candidate will have in-depth knowledge of Genesys Engage platform architecture, software development methodologies, and cloud-based infrastructure. They should possess strong analytical skills to troubleshoot complex issues and optimize system performance.Key Responsibilities:Configure and implement contact center solutions,...
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bangalore, India Tata Consultancy Services Full timeJob Title: Genesys cloud implementation expert - Cloud Contact Center Location: PAN India Experience: 8 to 12 Years Job Description: Experience & Skill Requirements: - 12 + years of experience in Contact Center technology - End-to-end solution design and implementation experience in Cloud Contact Center (Genesys Cloud CX / NICE CXone / Amazon Connect /...
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Workforce Management
4 days ago
bangalore, India Applicantz Full timeTHIS IS A LONG TERM CONTRACT POSITION WITH ONE OF THE LARGEST, GLOBAL, TECHNOLOGY LEADER. We are looking for a Workforce Planning Analyst to join its Client Services team. This role is responsible for planning complex global workforce management scheduling and real time monitoring of customer inquiries through an incoming request queue. In addition, this key...
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Genesys Cloud Contact Center Engineer
4 days ago
Bangalore Division, India Trigent Software Private Limited Full timeKey Responsibilities: Design, develop, and maintain Genesys Cloud Architect flows for inbound, outbound, and postflow scenarios. Develop and implement Data Actions to facilitate integrations with external and internal APIs or data sources. Create and manage Data Tables for dynamic data storage and retrieval within Genesys Cloud solutions. Configure and...
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Contact Center Shared Services Representative
4 weeks ago
Bangalore, Karnataka, India HSBC Full timeSome careers have more impact than others If you re looking for a career where you can make a real impression join HSBC and discover how valued you ll be HSBC is one of the largest banking and financial services organisations in the world with operations in 62 countries and territories We aim to be where the growth is enabling businesses to thrive and...
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bangalore, India Tata Consultancy Services Full timeJob Title: Nice CX one implementation expert-Cloud Contact Center ArchitectLocation: PAN IndiaExperience: 8 to 12 YearsJob Description:Experience & Skill Requirements: - 12 + years of experience in Contact Center technology - End-to-end solution design and implementation experience in Cloud Contact Center (Genesys Cloud CX / NICE CXone / Amazon Connect /...
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bangalore, India Tata Consultancy Services Full timeJob Title: Nice CX one implementation expert-Cloud Contact Center Architect Location: PAN India Experience: 8 to 12 Years Job Description: Experience & Skill Requirements: - 12 + years of experience in Contact Center technology - End-to-end solution design and implementation experience in Cloud Contact Center (Genesys Cloud CX / NICE CXone / Amazon Connect /...
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bangalore, India Tata Consultancy Services Full timeJob Title: Nice CX one implementation expert-Cloud Contact Center Architect Location: PAN India Experience: 8 to 12 Years Job Description: Experience & Skill Requirements: - 12 + years of experience in Contact Center technology - End-to-end solution design and implementation experience in Cloud Contact Center (Genesys Cloud CX / NICE CXone / Amazon Connect /...
