TCS Hiring for Nice CX one implementation expert-Cloud Contact Center Architect
2 weeks ago
Job Title: Nice CX one implementation expert-Cloud Contact Center ArchitectLocation: PAN IndiaExperience: 8 to 12 YearsJob Description:Experience & Skill Requirements: - 12 + years of experience in Contact Center technology - End-to-end solution design and implementation experience in Cloud Contact Center (Genesys Cloud CX / NICE CXone / Amazon Connect / Five9) - Must have experience in AI, Gen AI and Agentic AI solutions (offered by any hyperscalers or 3rd party conversational AI providers) - Must have worked on AI, Gen AI and Agentic AI capabilities Contact Center's offer for Prediction, self-service, augmentation and enhance operational excellence - Must have experience in desinging end-to-end AI enabled Contact Center solution for a large enterprise customer (B2C) - Cloud Contact Center Architect certifications are preferredResponsibilities: - Responsible for Cloud Contact Center solution design (Genesys Cloud CX / NICE CXone / Amazon Connect / Five9) - Responsible for infusing AI into the Contact Center solutions - Layout approach for integrating Cloud Contact Center platforms with Enterprise Business Applications - Conduct solution reviews to identify gaps and propose tangible recommendations - Ability to ensure the solution is in compliance with customer's security standards - Ability to callout risks (if any) at the early stage of the project - Mentor / guide implementation teamKind Regards,Priyankha M
-
bangalore, India Tata Consultancy Services Full timeJob Title: Nice CX one implementation expert-Cloud Contact Center Architect Location: PAN India Experience: 8 to 12 Years Job Description: Experience & Skill Requirements: - 12 + years of experience in Contact Center technology - End-to-end solution design and implementation experience in Cloud Contact Center (Genesys Cloud CX / NICE CXone / Amazon Connect /...
-
bangalore, India Tata Consultancy Services Full timeJob Title: Nice CX one implementation expert-Cloud Contact Center Architect Location: PAN India Experience: 8 to 12 Years Job Description: Experience & Skill Requirements: - 12 + years of experience in Contact Center technology - End-to-end solution design and implementation experience in Cloud Contact Center (Genesys Cloud CX / NICE CXone / Amazon Connect /...
-
bangalore, India Tata Consultancy Services Full timeJob Title: Genesys cloud implementation expert - Cloud Contact Center Location: PAN India Experience: 8 to 12 Years Job Description: Experience & Skill Requirements: - 12 + years of experience in Contact Center technology - End-to-end solution design and implementation experience in Cloud Contact Center (Genesys Cloud CX / NICE CXone / Amazon Connect /...
-
Cloud Contact Center Architect
1 week ago
bangalore, India beBeeCloud Full timeJob Summary:A cloud-based contact center architect is responsible for designing and implementing end-to-end solutions that infuse AI capabilities to enhance operational excellence.Key Responsibilities:Develop comprehensive designs for cloud-based contact centers utilizing Genesys Cloud CX, NICE CXone, Amazon Connect, or Five9 platforms.Integrate AI...
-
NICE CXone
6 days ago
bangalore, India HCLTech Full timeNICE - CXone Primary Location: Noida / Chennai / Bengaluru / Hyderabad / Pune Experience: 14+ years Position Overview (Job Summary): The NICE CXone Developer will be responsible for designing, developing, and maintaining contact center solutions using NICE CXone. This includes scripting IVR flows, integrating third-party systems, optimizing omnichannel...
-
Genesys Cloud CX Platform Specialist
3 weeks ago
bangalore, India Tata Consultancy Services Full timeJob Title: Genesys Engage/Genesys Cloud CX Platform Specialist – Routing Domain Location: Pune Experience: 5 - 12 Years Job Description: We are seeking a highly skilled Genesys Engage Platform Specialist with expertise in Routing Domain configuration and management. The ideal candidate will be responsible for the design, implementation, maintenance, and...
-
bangalore, India Tata Consultancy Services Full timeJob Title: Flexera Architect- Cloud Contact Center Location: PAN India Experience: 8 to 10 Years Job Description: Hands-on experience in ITAM Tools – FlexeraOne and FlexNet Desired Competencies (Technical/Behavioral Competency): Must-Have - Minimum 6 years of experience in ITAM tool implementation – FlexeraOne, FlexNet and Discovery tools. - Create...
-
bangalore, India Tata Consultancy Services Full timeJob Title: Flexera Architect- Cloud Contact Center Location: PAN India Experience: 8 to 10 Years Job Description: Hands-on experience in ITAM Tools – FlexeraOne and FlexNet Desired Competencies (Technical/Behavioral Competency): Must-Have - Minimum 6 years of experience in ITAM tool implementation – FlexeraOne, FlexNet and Discovery tools. - Create...
-
bangalore, India Tata Consultancy Services Full timeJob Title: Service Desk Solution Architect_PAN IndiaLocation: PAN IndiaExperience: 12 to 18 YearsJob Description:Required Qualifications:- Bachelor's or Master's degree in Computer Science, Information Systems, or a related field.- 12+ years of experience in ITSM or enterprise IT architecture, with 3+ years in a solution architect role.- Strong experience...
-
bangalore, India Tata Consultancy Services Full timeJob Title: Cisco ACI Implementation Expert Location: PAN India Experience: 8 to 12 Years Job Description: Cisco ACI Implementation Expert Experience requirement: Data Network with minimum of 5+ years in Design and Implementation of Data Center Networks OEM Solutions : Cisco ACI, Nexus Switches, Nexus Dashboard Work Description : Responsible for interacting...
