Sarv.com | Technical Support Engineer

2 days ago


india Sarv.com Full time

Job description

Job Overview:- We are seeking a motivated and customer-focused Cloud Telephony Technical Support Executive to join our team. The ideal candidate will be responsible for providing technical assistance and support related to cloud telephony systems, ensuring seamless communication services for our clients. This role involves troubleshooting technical issues, managing system configurations, and providing proactive solutions to enhance customer experience and system reliability.


Key Responsibilities:-

● Respond to all customer queries (primarily over email/calls) in a timely and comprehensive manner to ensure customer satisfaction.

● Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times.

● Adherence to quality and compliance guidelines.

● Support any new initiatives in the directorate.

● Balance customer interests with the interests of Sarv.com.

● Communicates effectively, oral and written to identify and document necessary information Belongs to C-Pass Industry.


Experience::-

● 1-3 years of experience in technical support or customer service in a cloud telephony or telecommunications environment.



* This role is ideal for individuals passionate about cloud technologies and telephony solutions, with a keen interest in providing excellent technical support and enhancing customer satisfaction.



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