Technical support engineer
4 weeks ago
About the client:- Client is a logistics automation and optimization company that was started in 2016 with a vision of making logistics simple, smart, and sustainable for enterprise customers. In the span of 8 years, we have built a robust portfolio of products backed by our proprietary and industry-leading algorithms and AI/ML techniques which helps our customers to make complex supply chain decisions thereby significantly reducing their logistics spend and improving the life of all connected users and customers. We embrace cutting-edge Technologies and encourage innovative solutions to solve ever-evolving supply chain challenges. Our products are trusted by major brands like Unilever, Procter & Gamble, Godrej, Lactalis, and many more. Role on Offer: Senior Technical Support Engineer (Level 3) This position is based in Bangalore. As an L3 Technical Support Engineer, you will be responsible for handling and resolving high-complexity technical issues and escalations that require advanced knowledge and experience. You’ll act as the final point of escalation in the support chain, collaborating with L1 and L2 teams, engineers, and developers to ensure the highest levels of technical support, service reliability, and customer satisfaction. Responsibilities:- Analyze, diagnose, and resolve complex hardware, software, network, and application issues. Take ownership of escalated tickets and resolve them within SLAs. Manage root cause analysis for recurring issues and work to eliminate them permanently. Work with engineering, QA, and product development teams to escalate and resolve product-related issues and identify system bugs. Document troubleshooting steps, resolutions, and best practices for complex issues and contribute to the company’s internal knowledge base. Collaborate with Dev Ops team to maintain healthy infra. Maintain clear communication with customers on escalated issues, provide regular updates, and ensure customers are satisfied with issue resolutions. Mentor the team to better the tech knowledge and troubleshooting skills Qualification 4+ years of strong working experience in technical support and L3 roles Bachelor’s degree in Computer Science, Information Technology, or a related field. Strong knowledge of operating systems (Windows, Linux), networking (DNS, TCP/IP, VPN), and cloud platforms (Azure preferably). Proficiency in database management (Sql, Nosql, Cache servers) and understanding of scripting languages (Python, Bash, Power Shell). Experience with system monitoring and ticketing tools such as Jira, Splunk, or similar platforms. Familiarity with Dev Ops practices and tools (Docker, Kubernetes, CI/CD pipelines Excellent problem-solving skills, with the ability to analyze complex systems and resolve issues efficiently. Strong communication and interpersonal skills with a customer-focused approach. What We Offers A stable workplace with Committed Founders, Trusted Investors, and Happy Customers With a clear mission and making a positive impact on the supply chain domain An inclusive, collaborative, and supportive environment where you get equal opportunities and recognition with a clear path of progression. Competitive salary packages, and comprehensive benefits, including health insurance, retirement plans, and paid time off. Open and transparent communication from leadership about company goals, challenges, and updates
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ABC Technical Services | Electrical Designer
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india ABC Technical Services Full timeCompany DescriptionABC Technical Services is a complete Engineering Consulting group capable of supporting US-based clients. The company offers individual Project-based support or customized remote Ongoing Engineering Support at a fraction of the cost. Our US sister company, Alan Barry Consultants, ensures high-quality services to meet client needs.Role...
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Technical Support Engineer
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India TIGI HR Full timePosition: Technical Support Engineer Experience: 2-7 Years We are looking for a proactive and detail-oriented Technical Support Engineer to join our team. The ideal candidate will have experience providing technical support for web-based applications and custom-built software. This role requires flexibility to work in rotating shifts (Afternoon and...
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india ABC Technical Services Full timeCompany Description ABC Technical Services is a complete Engineering Consulting group capable of supporting US-based clients. The company offers individual Project-based support or customized remote Ongoing Engineering Support at a fraction of the cost. Our US sister company, Alan Barry Consultants, ensures high-quality services to meet client needs. Role...
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india ABC Technical Services Full timeCompany Description ABC Technical Services is a complete Engineering Consulting group capable of supporting US-based clients. The company offers individual Project-based support or customized remote Ongoing Engineering Support at a fraction of the cost. Our US sister company, Alan Barry Consultants, ensures high-quality services to meet client needs. Role...
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India Lotus Interworks Full timePosition: Technical Support Engineer Location: Remote Shift : 7PM - 4AM IST Job Overview: We are seeking a motivated and detail-oriented Technical Support Engineer to join our dynamic IT support team. The ideal candidate will have hands-on experience in troubleshooting laptop hardware and software issues, resolving technical problems related to...
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Technical Support Engineer
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india JoVE Full timeJoVE (www.jove.com) is a USA based company producing video solutions with the mission to advance scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders like Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia,...
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Technical Support Engineer
1 month ago
india Recro Full timeAbout the client:-Client is a logistics automation and optimization company that was started in 2016 with a vision of making logistics simple, smart, and sustainable for enterprise customers. In the span of 8 years, we have built a robust portfolio of products backed by our proprietary and industry-leading algorithms and AI/ML techniques which helps our...
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Technical Support Engineer
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India Bot Consulting Full timeWe’re Hiring: Become Our Next Technical Support Engineer | Jaipur (Work From Office) Location : Jaipur (Work From Office) Experience : 4+ years in a product-based environment Are you passionate about solving technical challenges and supporting innovative products? Join us as a Technical Support Engineer and help take our solutions to...
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Technical Support Engineer
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india Inspiredge IT Solutions Full timeRole: Technical Support EngineerExperience: 3+ yearsLocation: Hyderabad/VizagRole Overview:The Technical Support Engineer provides support to clients end users in an Information Technology help Desk capacity. The role involves working on desktop-related problems including hardware, operating system, applications and/or network configuration. The role...
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India Tek Support Full timeJob Title: Manufacturing Engineer Location: Hyderabad Technical Skills: Microsoft O365 - Tool design software (CAD, Creo, Catia, etc.) Project Management, Data Analysis, Root Cause Analysis Support New Capital Introduction (NCI) activities. Support daily continuous improvement activities. Design new tooling to resolve assembly process...
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1 hour ago
India Bankai Infotech Full timeBankai Infotech is a leading technology solution provider, offering professional IT services, business outsourcing services, business consultation, smart infrastructure services and other application management services to a diverse clientele globally. Our domain experts help analyze the business requirement of clients, discover concepts and design a...
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Technical Support Engineer
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India RapidBrains Full timeJob Title: Technical Support Engineer Experience Required: 7+ Years Location: Remote Contract Duration: 1+ Year Work Hours: Central US Overview We are seeking an experienced Technical Support Engineer to collaborate with a client’s IT team in resolving IT tickets related to the Dealership Management System (DMS) . The ideal candidate will possess...
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Customer technical support engineer
2 months ago
India Kitecyber Full timeCompany Description Kitecyber provides a unified endpoint based SSE solution to protect modern workforce and enterprises from Saa S and Internet based attacks. Our hyper-converged offering includes device management, secure browsing, VPN, SWG and DLP features. Our unique, endpoint and AI-based copilot eliminates the need for cloud gateways or on-premise...
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Customer Technical Support Engineer
2 months ago
India Kitecyber Full timeCompany Description Kitecyber provides a unified endpoint based SSE solution to protect modern workforce and enterprises from SaaS and Internet based attacks. Our hyper-converged offering includes device management, secure browsing, VPN, SWG and DLP features. Our unique, endpoint and AI-based copilot eliminates the need for cloud gateways or on-premise...
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Customer Technical Support Engineer
2 months ago
India Kitecyber Full timeCompany DescriptionKitecyber provides a unified endpoint based SSE solution to protect modern workforce and enterprises from SaaS and Internet based attacks. Our hyper-converged offering includes device management, secure browsing, VPN, SWG and DLP features. Our unique, endpoint and AI-based copilot eliminates the need for cloud gateways or on-premise...
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Customer Technical Support Engineer
2 months ago
india Kitecyber Full timeCompany Description Kitecyber provides a unified endpoint based SSE solution to protect modern workforce and enterprises from SaaS and Internet based attacks. Our hyper-converged offering includes device management, secure browsing, VPN, SWG and DLP features. Our unique, endpoint and AI-based copilot eliminates the need for cloud gateways or on-premise...
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Customer Technical Support Engineer
2 months ago
india Kitecyber Full timeCompany DescriptionKitecyber provides a unified endpoint based SSE solution to protect modern workforce and enterprises from SaaS and Internet based attacks. Our hyper-converged offering includes device management, secure browsing, VPN, SWG and DLP features. Our unique, endpoint and AI-based copilot eliminates the need for cloud gateways or on-premise...
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Customer Technical Support Engineer
2 months ago
india Kitecyber Full timeCompany Description Kitecyber provides a unified endpoint based SSE solution to protect modern workforce and enterprises from SaaS and Internet based attacks. Our hyper-converged offering includes device management, secure browsing, VPN, SWG and DLP features. Our unique, endpoint and AI-based copilot eliminates the need for cloud gateways or on-premise...
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Technical support engineer
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India AlifCloud IT Consulting Pvt. Ltd. Full timeJob Title: L1/L2 Technical Support Engineer - WFH Worksite: Fully Remote Location: NIBM Pune, India Job Type: Full-Time Compensation: As per market standards Key Skills: Microsoft 365, Office, Intune, Entra ID, Defender for Office, Endpoint Security Job Description: We are seeking a passionate and skilled M365 L2 Support Engineer to...
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india Ranger Technical Resources Full timeSr. Full Stack Engineer #2294Position Summary:We are seeking a highly skilled and experienced Senior Full Stack Engineer to join our development team. In this role, you will be responsible for the overall development and implementation of front and back-end software applications. Your responsibilities will extend from designing system architecture to...
