Customer Technical Support Engineer

2 days ago


india Kitecyber Full time

Company Description

Kitecyber provides a unified endpoint based SSE solution to protect modern workforce and enterprises from SaaS and Internet based attacks. Our hyper-converged offering includes device management, secure browsing, VPN, SWG and DLP features. Our unique, endpoint and AI-based copilot eliminates the need for cloud gateways or on-premise appliances, resulting in cost savings for our customers. Visit to learn more about how we simplify security solutions.


Role Description

This is a full-time remote role for a Customer Technical Support Engineer at Kitecyber. The role involves providing technical support, troubleshooting, and ensuring customer satisfaction. The Engineer will be responsible for handling customer service inquiries and supporting the implementation of our SSE solution.


Qualifications

  • Technical Support and Troubleshooting skills
  • Analytical Skills for problem-solving
  • Customer Support and Customer Service experience
  • Excellent communication and interpersonal skills
  • Ability to work independently and remotely
  • Experience in device management and knowledge of Windows, Mac and Linux is a plus
  • Experience in network security tools is a plus
  • Knowledge of solutions like Zscaler, Netskope, Sophos, Carbon black is a plus
  • Bachelor's degree in Computer Science, IT, or related field


  • India Kitecyber Full time

    Company DescriptionKitecyber provides a unified endpoint based SSE solution to protect modern workforce and enterprises from SaaS and Internet based attacks. Our hyper-converged offering includes device management, secure browsing, VPN, SWG and DLP features. Our unique, endpoint and AI-based copilot eliminates the need for cloud gateways or on-premise...


  • india Kitecyber Full time

    Company DescriptionKitecyber provides a unified endpoint based SSE solution to protect modern workforce and enterprises from SaaS and Internet based attacks. Our hyper-converged offering includes device management, secure browsing, VPN, SWG and DLP features. Our unique, endpoint and AI-based copilot eliminates the need for cloud gateways or on-premise...


  • India Logilite Technologies Full time

    Logilite Technologies is a consulting and services company based in Ahmedabad, specializing in providing enterprise technology solutions to SME clients across various industries. The company focuses on highly customizable and extensible open source ERP solutions, offering services such as business analysis, ERP implementation, cloud hosting, networking,...


  • india zenda Full time

    Company Background:zenda is a financial technology partner to schools, colleges & nurseries, building products exclusively for the education sector. It helps institutions improve collection efficiency, digitize all payments and offers flexibility to parents.Launched in 2021, zenda is present in 40% of all UAE K-12 schools and ~600 schools across markets,...


  • india Scientific Games - India Full time

    We are looking for Software Operations support Engineer to help support new and existing customer deployments on both physical hardware and cloud. For this position we are looking for an engineer who has experience in working with databases, web servers, virtual machines and general operations. This is a general-purpose role that interacts with both...


  • India Insight Global Full time

    JOB DESCRIPTIONResponsibilities• Troubleshoot & provide L2\L3 support to technical problems• Work on multiple incidents and projects simultaneously• Investigate service interruptions and drive the swift resolution• Assist in ensuring the future stability of infrastructure and customer data• Create content for technical solutions which contributes...


  • india Inspiredge IT Solutions Full time

    Role: Technical Support EngineerExperience: 3+ yearsLocation: Hyderabad/VizagRole Overview:The Technical Support Engineer provides support to clients end users in an Information Technology help Desk capacity. The role involves working on desktop-related problems including hardware, operating system, applications and/or network configuration. The role...


  • India Solutions Infoway Support Services Full time

    **No of Vacancies : 5** **Experience : 0-5 years** **Job Location: Thiruvalla, Kerala / Work from Home** **Salary: 10,000 INR per month + Incentives** **Job Summary **:As a Customer Support Executive, you will play a crucial role in providing excellent customer service and ensuring customer satisfaction. You will be responsible for addressing customer...

  • IT Support Engineer

    2 weeks ago


    india ASSYSTEM Full time

    Company Description Assystem Stup is a full-service project delivery consultancy company offering master planning, comprehensive building design, engineering and project management services. We serve many clients in decarbonised energy, transportation, cities & territories, buildings and commercial, institutional, recreational and manufacturing facility...

  • IT Support Engineer

    20 hours ago


    india ASSYSTEM Full time

    Company DescriptionAssystem Stup is a full-service project delivery consultancy company offering master planning, comprehensive building design, engineering and project management services. We serve many clients in decarbonised energy, transportation, cities & territories, buildings and commercial, institutional, recreational and manufacturing facility...


  • India Movate Full time

    Roles and Responsibilities Troubleshoot and resolve issues related to network connectivity, router configuration, modem settings, and LAN configuration. Provide technical support to customers through emails, and chats. Assist customers with configuring their networks using various devices such as routers and modems. Desired Candidate Profile ...


  • india Palo Alto Networks Full time

    Our MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for the better. We are a...


  • india Kapture CX Full time

    Company overview : Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that’s more than just a help desk designed to meet the needs of any industry. At Kapture, we believe that daily Customer operations should be made...


  • india Kapture CX Full time

    Company overview : Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that’s more than just a help desk designed to meet the needs of any industry. At Kapture, we believe that daily Customer operations should be made simple...

  • Customer Care Support

    4 months ago


    India Sophos Full time

    **About Us** **Role summary** - The Customer Care Support will be responsible for ensuring that he/she provides high quality information in response to inquiries about Sophos products and services to Sophos customers, partners and other engineers. As a Customer Care Support, you are responsible for ensuring you deliver a total customer experience that they...


  • india Ring Full time

    Ring is a “Made in India” online Instant Credit Platform operated by ONEMi Technology Solutions Private Limited with a vision to provide speedy and hassle-free credit financing to its customers across India.Ring has also been recognized as a Great Place to Work organization.Job Description:We are seeking a highly skilled Product Support Engineer to...


  • India BolsterBiz Full time

    The ideal candidate is an energetic self-starter. You will be the face of an upcoming fintech company – you will own the customer relationship from the very beginning. You will interact with customers who are emailing, calling, and texting about product questions and account/transaction inquiries. It's important that you can work during Pacific U.S. time...


  • india ConnectWise Full time

    Job Title: Technical Support Specialist IIShift: 24/7Must have skills: Excellent communication.Level 2 knowledge of Active Directory & Exchange server both.General Summary:The Technical Support Specialist II is responsible for assisting our partners in diagnosing and resolving a partner’s product issues or questions. This role works in partnership with...


  • India Argti Software & IT Solutions Private Limited Full time

    Company DescriptionWelcome to Argti Software & IT Solutions - Your Premier IT Partner! At Argti Software & IT Solutions, we specialize in crafting innovative, software-driven strategies tailored to businesses' unique needs. Our services include IT consulting, managed IT services, cloud solutions, cybersecurity, digital transformation, data analytics, and...


  • India Argti Software & IT Solutions Private Limited Full time

    Company Description Welcome to Argti Software & IT Solutions - Your Premier IT Partner! At Argti Software & IT Solutions, we specialize in crafting innovative, software-driven strategies tailored to businesses' unique needs. Our services include IT consulting, managed IT services, cloud solutions, cybersecurity, digital transformation, data analytics, and...