Customer Support Professional

3 days ago


kakinada, India beBeeCustomerService Full time

We are seeking a highly skilled and experienced Customer Service Representative to join our team.This is an excellent opportunity for individuals who possess exceptional communication skills, strong problem-solving abilities, and a passion for delivering outstanding customer experiences.With 3-5 years of customer handling experience, you will have the expertise to handle customer queries efficiently and effectively.Your excellent verbal and written English communication skills will enable you to build strong relationships with customers and colleagues alike.You will be responsible for ensuring timely product delivery and query resolutions, as well as coordinating with cross-functional teams to deliver exceptional customer experiences.A positive attitude, empathy, and customer-first approach are essential qualities for this role.Benefits:This role offers a unique opportunity to grow and develop your career in customer service. You will have the chance to work with a dynamic team, develop new skills, and take on new challenges.Key Responsibilities:Ensure all customers receive the best possible experienceMaintain timely product delivery and query resolutionsCoordinate with cross-functional teams to deliver exceptional customer experiencesDevelop and maintain dashboards for maximum productivityMaintain COD order confirmations, NDR callings, chat and email query resolutions, RTO closures, social media query resolutions, and Abandoned Carts closures TATRequirements:To be successful in this role, you will need:Excellent customer service skillsStrong problem-solving abilitiesAbility to multitask and manage time-sensitive responsibilitiesFamiliarity with CRM systems, e-commerce platforms, and courier partner dashboardsPositive attitude, empathy, and customer-first approachGraduation



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