Cse (Customer Support Executive)

2 days ago

Kakinada, India BRAND BUZZ Full time

**Job Title**: Customer Support Executive

**Location**: Shanti Nagar, Near Mother Tearse statue, Kakinada

**Job Type**: Full-Time

**Job Summary**:
**Key Responsibilities**:

- Handle complaints, provide appropriate solutions, and follow up to ensure resolution.
- Maintain a record of customer interactions, process customer accounts, and file documents.
- Collaborate with internal teams to resolve complex inquiries and escalate issues to the appropriate department when needed.
- Assist customers with troubleshooting technical issues and provide step-by-step guidance.
- Follow communication procedures, guidelines, and policies set by the company.
- Meet or exceed customer satisfaction and service level targets.
- Contribute to the development of customer service best practices and participate in team meetings.

**Requirements**:

- Proven experience as a Customer Support Executive or similar customer-facing role.
- Excellent communication skills (both verbal and written).
- Strong problem-solving skills and ability to think critically.
- Ability to stay calm and patient when dealing with challenging situations.
- Familiarity with customer support software, CRM systems, and best practices.

**Skills Required**:

- **Communication Skills**: Clear, concise, and professional communication.

**Work Hours**:

- Specify the working hours, such as 10 AM to 7 PM, Monday to Saturday, or shift timings if applicable.

**Benefits**:

- Competitive salary and potential performance-based bonuses.
- Health and wellness benefits.
- Opportunities for career growth and development.
- Comprehensive training programs.
- Supportive and collaborative team environment.
- **Customer Service Skills**: Empathy, patience, and attention to detail.
- **Problem-Solving Skills**: Ability to resolve issues quickly and efficiently.
- **Technical Skills**: Familiarity with CRM systems, ticketing systems, or customer service platforms.
- **Teamwork**: Ability to work well in a collaborative environment.

Pay: ₹8,000.00 - ₹10,000.00 per month

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**
+91 7286867593

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