Customer Support Professional

7 days ago

kakinada, India beBeeCustomerSupport Full time

Job Title:Customer Support AssociateThis is a key role within our organization, responsible for delivering exceptional customer service.Key Responsibilities:Customer Support: Respond to customer inquiries via phone, email, or chat in a timely manner. Provide accurate information regarding products and services. Handle customer complaints and provide solutions.Issue Resolution: Identify customer needs and provide the best possible resolution. Escalate complex issues to supervisors or technical teams when necessary. Follow up with customers to ensure issues are fully resolved.Documentation & Reporting: Maintain detailed records of customer interactions. Update customer accounts and process orders, returns, or requests. Generate reports as needed.Product & Policy Knowledge: Stay updated on company products and services. Understand and communicate policies clearly to customers.Team Collaboration: Coordinate with sales, operations, and technical teams to resolve customer issues. Participate in team meetings and training.Required Skills & Qualifications:A high school diploma or equivalent; an associate degree is preferred.Strong communication skills (verbal & written).Ability to multitask, prioritize, and manage time effectively.Basic computer skills; familiarity with CRM tools (Salesforce, Zendesk, Freshdesk).A positive attitude and customer-focused mindset.Benefits:Our organization offers a competitive salary and benefits package, including health insurance, paid time off, and opportunities for career growth.Others:We are an equal opportunities employer and welcome applications from diverse candidates. We are committed to providing a work environment that is inclusive and supportive of all employees.

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