Rooms Division Manager
3 weeks ago
What you will be doing:
- Managing the daytoday operations of the Front Office and Housekeeping ensuring that guests and owners expectations are exceeded whilst maximising profitability.
- Assume leadership and be in charge of operations ensuring the delivery of outstanding customer service.
- Develop and maintain high standards of operating systems policies & procedures reviewing and improving these regularly.
- Develop strategies to ensure relevant departments are kept informed of occupancy and requirements of specific groups.
- Respond to guest complaints and provide relevant action and follow up.
- Responsible for the recruitment and selection of all Front Office team.
- Conduct performance appraisals on a regular basis in a positive constructive way in accordance with company guidelines.
- Excellent time management skills and the ability to work under pressure. Shift work and out of hours contact may be required.
Qualifications :
- Educational Qualifications: Bachelors degree in Hospitality Management Business Administration or a related field.
- Experience: Minimum of 5 years of experience in a similar role within the hospitality industry preferably in a luxury resort or hotel setting.
- Leadership and Management Skills: Strong leadership management and interpersonal skills.
- Communication and ProblemSolving: Excellent communication and problemsolving abilities.
- Technical Proficiency: Proficiency in hotel management software and Microsoft Office Suite.
- Flexibility: Ability to work flexible hours including evenings weekends and holidays.
Remote Work :
No
Employment Type :
Fulltime
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