Rooms Division Manager

3 weeks ago


india AccorHotel Full time

What you will be doing: 

  • Managing the daytoday operations of the Front Office and Housekeeping ensuring that guests and owners expectations are exceeded whilst maximising profitability. 
  • Assume leadership and be in charge of operations ensuring the delivery of outstanding customer service.
  • Develop and maintain high standards of operating systems policies & procedures reviewing and improving these regularly.
  • Develop strategies to ensure relevant departments are kept informed of occupancy and requirements of specific groups.
  • Respond to guest complaints and provide relevant action and follow up.
  • Responsible for the recruitment and selection of all Front Office team.
  • Conduct performance appraisals on a regular basis in a positive constructive way in accordance with company guidelines.
  • Excellent time management skills and the ability to work under pressure. Shift work and out of hours contact may be required.

Qualifications :

  • Educational Qualifications: Bachelors degree in Hospitality Management Business Administration or a related field.
  • Experience: Minimum of 5 years of experience in a similar role within the hospitality industry preferably in a luxury resort or hotel setting.
  • Leadership and Management Skills: Strong leadership management and interpersonal skills.
  • Communication and ProblemSolving: Excellent communication and problemsolving abilities.
  • Technical Proficiency: Proficiency in hotel management software and Microsoft Office Suite.
  • Flexibility: Ability to work flexible hours including evenings weekends and holidays.


Remote Work :

No


Employment Type :

Fulltime



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