Customer Success Operations Manager
2 days ago
Responsive, formerly RFPIO, is looking for a dynamic Customer Success Operations Manager to partner with and support our growing Customer Success team. As a key member of the Customer Success Operations team, you’ll work closely with Customer Success leadership, as well as manage an offshore team of data analysts and systems administrators. You can expect to partner cross functionally with colleagues on Revenue Operations, Marketing, Product, and Sales teams. Your role will be vital, where you’ll build and enhance processes, systems, and analytics to help our Customer Success teams operate efficiently and effectively. The ideal candidate will have a holistic approach to Responsive Customer Success Operations strategy. This leadership role is essential to scale our team most efficiently and effectively through proactive communication, domain expertise, project management, and a passion to continue to build our business. How you’ll make an impact: Lead and develop a team of data analysts and systems administrators to deliver timely and insightful analyses to Customer Success Leadership Develop insights and recommendations on key objectives from initial hypotheses generation, analysis, and executive ready output Drive and optimize key processes and strategic initiatives in Customer Success - churn and retention analyses, resource allocation, insightful reporting, CSM performance tracking, customer feedback loops Develop and enforce operating rhythms across Customer Success for renewal forecasting, risk mitigation, and customer feedback Complete data analysis with large data sets to gather insights required to meet key business objectives and deliverables - GRR, renewal rates, churn analysis, product adoption metrics, retention forecasting, account health, NPS, adoption Define and document key processes across the Responsive Customer Lifecycle - account handoff, proactive touchpoints, cross-functional coordination Develop and maintain dashboards, reports, and data visualizations to provide actionable insights and support strategic decision making for the Customer Success leadership team and leadership What we’d love to see: 10+ years experience working in Customer Success, Customer Success Operations, and/or Sales Operations Demonstrated ability to coach and grow direct reports Systems and process oriented, with experience analyzing customer data to support revenue goals - Excel / Google Sheets a must Sales/CSM Tool administration and/or reporting experience - SFDC experience required; Gainsight experience highly desirable. Ability to work collaboratively and drive projects from start to finish in a fast-paced environment Highly collaborative, team oriented, and comfortable leading cross-functional projects Professional writing and communication skills for both customer and executive audiences
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Customer Success Operations Manager
4 days ago
bangalore, India Responsive Full timeResponsive, formerly RFPIO, is looking for a dynamic Customer Success Operations Manager to partner with and support our growing Customer Success team. As a key member of the Customer Success Operations team, you’ll work closely with Customer Success leadership, as well as manage an offshore team of data analysts and systems administrators. You can expect...
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Customer Success Manager
1 week ago
bangalore district, India Algonomy Full timeROLE : Manager – Customer Success (Open Position – 1) LOCATION : Bangalore REPORTING TO : VP, Customer Success EXPERIENCE : >6 Years BRIEF DESCRIPTION As a Client Success Manager (CSM) , you will be the trusted advisor and strategic partner for our enterprise retail clients. You will own customer relationships post-deployment, ensuring clients derive...
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Customer Success Manager
2 days ago
bangalore district, India FluxGen Full timeOverview As a Key account manager, you will play a critical role in leading strategic customer relationships and ensuring exceptional customer experience that they become strong advocates for our brand, product and services. This role focuses on understanding customer’s business needs and desired outcome, ensuring successful adoption of our SaaS solutions...
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Technical Customer Success Manager
2 days ago
bangalore district, India Adopt AI Full timeTechnical Customer Success Manager (CSM) Location: Bangalore, India Employment Type: Full-time About Adopt AI: Adopt AI is on a mission to transform applications—legacy or modern—into intelligent agents. We empower businesses to automate workflows, improve operational efficiency, and deliver exceptional user experiences. Join our fast-growing,...
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Customer Success Manager
2 weeks ago
bangalore district, India Zoko Full timeAbout Zoko Zoko helps D2C brands grow faster using WhatsApp as a channel for sales, marketing, and customer support - all from a single dashboard. We’re not just building tools; we’re helping brands build stronger customer relationships. From automations to live chat to campaign management, our product is deeply integrated into the workflows of some...
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Customer Success Manager
4 days ago
bangalore district, India Lemnisk Full timeThe Customer Success Manager is a critical position that will work closely with the founders and leadership team of Lemnisk. We are l ooking for a maverick who is passionate about increasing the digitals share of business for different verticals. Key Responsibilities ● Overall responsibility of monthly/quarterly/annual revenue from set of Strategic...
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Customer Success Manager
2 days ago
bangalore district, India Bik.ai Full timeAt BIK, we are wanting to scale up to meet our exponential growth in # of Brands. Currently, have a small team of 3 CSMs These eCommerce Brands come from across geographies like India, UK, US, UAE, Singapore & more. We are looking to add our 4th CSM to handle a diverse set of clients. BIK is doubling the # of brands every quarter, and hence our teams & your...
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Customer success manager
2 weeks ago
Bangalore, India ColorTokens Inc. Full timeAbout Color Tokens At Color Tokens , we empower businesses to stay operational and resilient in an increasingly complex cybersecurity landscape. Breaches happen—but with our cutting-edge Color Tokens Xshield™ platform , companies can minimize the impact of breaches by preventing the lateral spread of ransomware and advanced malware. We enable...
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Customer success manager
2 weeks ago
Bangalore, India ColorTokens Inc. Full timeAbout Color Tokens At Color Tokens, we empower businesses to stay operational and resilient in an increasingly complex cybersecurity landscape. Breaches happen—but with our cutting-edge Color Tokens Xshield TM platform, companies can minimize the impact of breaches by preventing the lateral spread of ransomware and advanced malware. We enable...
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Customer Success Manager
2 weeks ago
bangalore, India ColorTokens Inc. Full timeAbout ColorTokens At ColorTokens, we empower businesses to stay operational and resilient in an increasingly complex cybersecurity landscape. Breaches happen—but with our cutting-edge ColorTokens Xshield™ platform, companies can minimize the impact of breaches by preventing the lateral spread of ransomware and advanced malware. We enable organizations to...
