Customer Success Manager

2 days ago

bangalore district, India Bik.ai Full time

At BIK, we are wanting to scale up to meet our exponential growth in # of Brands. Currently, have a small team of 3 CSMs These eCommerce Brands come from across geographies like India, UK, US, UAE, Singapore & more. We are looking to add our 4th CSM to handle a diverse set of clients. BIK is doubling the # of brands every quarter, and hence our teams & your career growth opportunities. The only thing that we want in our CSMs are Grit, Determination & perseverance to enable every customer till they feel good about our platform Your Success Star Metric: NPS PS : BIK has an NPS of 57, if you feel you can take it up, let’s chat? :) What you will do Delivering excellent onboarding experience. We believe in Love at 1st sight. Making onboarding an experience for which Brands fall in love with us :) Doing whatever it takes to increase BIK’s revenue contribution to the brand We have brands where BIK contributes >50% of their revenues, we would ideally want all the accounts that you own pushes to this number :) Be the torch bearer for our Product Team : We love & expect our CSMs to guide our product roadmap. Leading our tech Business weekly sync would be a cherry on cake with all the insights that you gather through the week. The sync happens directly with the CTO so you get ample opportunity to flaunt your product skills ;). Be a piggy back to the marketing team : Work alongside our marketing team to highlight customer success stories, boosting BIK's market presence and brand awareness. Proactive Customer Management : Identify and address potential challenges to customer adoption early, implementing proactive strategies to foster stronger alignment. Efficiently troubleshoot and resolve technical issues, partnering with product and engineering teams to continuously improve our offerings. Who are you ? Experience and Expertise : 2-5 years of account management experience within the SaaS sector. A deep understanding of the marketing landscape, particularly in digital marketing strategies, customer journey mapping, and personalization tactics. Demonstrated success in utilizing data and insights to drive business direction and customer engagement strategies. A highly motivated, entrepreneurial spirit with the drive to excel in a dynamic, high-growth environment. Superior problem-solving abilities and exceptional communication skills. About company: Vision: BIK helps e-commerce companies in India to generate more revenue. We work with big e-commerce players in India like Livspace, Fireboltt, Tata Brands, Forum mall. We have two products BIK and Manifest.ai. Our vision is to be the market leaders in the marketing automation category across the world. Scale: We process more than a billion events across these brands on an yearly basis which is increasing rapidly MOM. Fuel: Monetizing the product from early days we have a solid business model and our revenue numbers are growing at a healthy pace. Apart from this we are funded by top investors in the world like Sequoia capital and Ycombinator. People: We have a culture which gives you a lot of challenges to solve and at the same time get high rewards.

  • Customer Success Manager

    1 week ago

    bangalore district, India Algonomy Full time

    ROLE : Manager – Customer Success (Open Position – 1) LOCATION : Bangalore REPORTING TO : VP, Customer Success EXPERIENCE : >6 Years BRIEF DESCRIPTION As a Client Success Manager (CSM) , you will be the trusted advisor and strategic partner for our enterprise retail clients. You will own customer relationships post-deployment, ensuring clients derive...

  • Customer Success Operations Manager

    2 days ago

    bangalore district, India Responsive Full time

    Responsive, formerly RFPIO, is looking for a dynamic Customer Success Operations Manager to partner with and support our growing Customer Success team. As a key member of the Customer Success Operations team, you’ll work closely with Customer Success leadership, as well as manage an offshore team of data analysts and systems administrators. You can expect...

  • Customer Success Manager

    2 days ago

    bangalore district, India FluxGen Full time

    Overview As a Key account manager, you will play a critical role in leading strategic customer relationships and ensuring exceptional customer experience that they become strong advocates for our brand, product and services. This role focuses on understanding customer’s business needs and desired outcome, ensuring successful adoption of our SaaS solutions...

  • Customer Success Manager

    4 days ago

    bangalore district, India Lemnisk Full time

    The Customer Success Manager is a critical position that will work closely with the founders and leadership team of Lemnisk. We are l ooking for a maverick who is passionate about increasing the digitals share of business for different verticals. Key Responsibilities ● Overall responsibility of monthly/quarterly/annual revenue from set of Strategic...

  • Customer Success Manager

    2 weeks ago

    bangalore district, India Zoko Full time

    About Zoko Zoko helps D2C brands grow faster using WhatsApp as a channel for sales, marketing, and customer support - all from a single dashboard. We’re not just building tools; we’re helping brands build stronger customer relationships. From automations to live chat to campaign management, our product is deeply integrated into the workflows of some...

  • Technical Customer Success Manager

    2 days ago

    bangalore district, India Adopt AI Full time

    Technical Customer Success Manager (CSM) Location: Bangalore, India Employment Type: Full-time About Adopt AI: Adopt AI is on a mission to transform applications—legacy or modern—into intelligent agents. We empower businesses to automate workflows, improve operational efficiency, and deliver exceptional user experiences. Join our fast-growing,...

  • Customer Success Lead

    2 days ago

    bangalore district, India Netcore Cloud Full time

    Regional Lead – Customer Success Location: Bangalore, India Experience: 12–15 years Function: Customer Success About Netcore: Netcore is a global Martech SaaS company helping brands deliver intelligent customer experiences through AI-powered engagement, personalization, and retention. With 25+ years of innovation and presence across 20+ countries, we...

  • Customer Success Executive

    2 days ago

    bangalore district, India Karix Full time

    Job Role : Sr. Executive - Customer Success Job Location : Bangalore Job Responsibilities: Identify, build, and nurture relationships with key stakeholders within partner organizations, focusing on driving joint success. Collaborate with internal teams, including Customer Success, Sales, and Product, to align resources and strategies to meet partner needs....

  • Executive - Customer Success

    2 weeks ago

    bangalore district, India Probe42 Full time

    About Probe Probe42 is a leading Fintech company that offers rich data insights on companies in India. Our platform provides access to over 500+ data points on 2.5 million companies, which are meticulously collected and curated from 760 data sources. Our comprehensive data points comprise detailed financials, such as balance sheets, profit and loss...

  • Customer Success Manager

    2 weeks ago

    bangalore district, India BiteSpeed Full time

    About BiteSpeed Hey there! We are a Sequoia-backed SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands. We’re currently working with 3000+ e-commerce brands globally across 50+ countries and are fortunate to have raised $5.5M+ along the journey with marquee investors like Sequoia Capital India, Kunal Shah,...