Pine Labs | Lead

2 days ago

india Pine Labs Full time

Lead : Merchant Onboarding & Refunds


We bring our best selves to work each day to realise our mission of enriching the world through the power of digital commerce and financial services.


ROLE PURPOSE


We are looking for a Team Leader- Merchant Onboarding and Refunds -Credit + Acquiring Business Operations. This is an individual contributor role and work in UAE UAE Shift Timings (Mon – Sat) & UAE Bank Holidays.

You will be reporting to the Associate Director, Credit + Acquiring Business Operations.


THE RESPONSIBILTIES WE ENTRUST YOU WITH


  • Sound domain knowledge of merchant acquiring onboarding process- Ecommerce (Payment Gateway) and Point Of sales, Wallets - processed and Verified Independently
  • Configuration and Management of Merchant Service Fee, Other Fees and DCC Charges.
  • Processing of refunds on Behalf of merchants for e-commerce and Point of Sales.
  • Processed All kind of merchant amendments (Updates)-Demographic, Financial and Non-Financial.
  • Preparation and generating reports For Merchant Onboarding, Refunds and amendments.
  • Liaise with Merchant Helpdesk team and resolve the queries at the earliest



WHAT MATTERS IN THIS ROLE


Experience & Portfolio:

  • 6- 9 years in Merchant acquiring with experience in Onboarding , Pricing, Refunds, Amendments Handled Apple Pay, Samsung Pay configuration and Wallets Configuration
  • Sound domain knowledge of Configuration and Management of Merchant Service Fee, Other Fees and DCC Charges
  • Should be able to co-ordinate with network SPOC to manage daily BAU activities
  • Should be a good listener & eager to adopt new learning. Well versed in using MS Office tools like excel, word, e-mail etc. Good in written & verbal communication
  • Should be an excellent team player and contribute on process Improvements.
  • Should handle the escalation and Resolve queries immediately
  • Ability to write SOP & active participation in audit process.
  • Participation in UAT Processes in Various Stages of the project and Work in Jira
  • Preferably worked in UAE Bank Back-office Process


Education : Graduate or Postgraduate BCA/B TECH


Technical Skills & Efficiency

  • Working Knowledge in Tools- MPGS and Cybersource and Third-party payment gateways
  • Experience in Should have done Merchant Website screening and prepared reports for submission to Bank through various Webcrawler tools.
  • Acquiring -Merchant onboarding – Processor, Ecommerce (Payment gateway, Switch) and Point Of sales
  • Acquiring – Merchant Amendments (Updates)
  • Acquiring – Merchant Refunds
  • Acquiring – Merchant Pricing Configuration and Merchant Fees management
  • Acquiring – Dynamic Currency Conversion (DCC) Configuration and management
  • Acquiring – Merchant Website screening


Good to have

  • Excellent communication and interpersonal abilities.
  • Customer-focused mindset with outstanding communication abilities.
  • Ability to work in a fast-paced environment and handle multiple priorities.


What we offer

  • Competitive salary
  • Comprehensive benefits package.
  • Opportunities for professional development and career advancement.
  • A dynamic and collaborative work environment.


THINGS YOU SHOULD BE COMFORTABLE WITH

Working from office: As of now, we work out of our offices, 5 days a week.


Pushing the boundaries: Have a big idea? See something that you feel we should do but haven’t done? We will hustle hard to make it happen. We encourage out of the box thinking, and if you bring that with you, we will make sure you get a bag that fits all the energy you bring along.


What we Value in Our people

  • You take the shot: You Decide Fast and You Deliver Right
  • You are the CEO of what you do: you show ownership and make things happen
  • You sign your work like an artist: You seek to learn and take pride in the work you do

  • Strategic Banking Partnerships Lead

    14 hours ago

    India Pine Labs Full time

    Pine Labs is seeking a Strategic Banking Partnerships Lead to drive revenue growth through new partnerships, upselling, and cross-selling opportunities with banking institutions.The ideal candidate will have a minimum of 10-12 years of sales acquisition experience in the banking or fintech industry, preferably within the fintech or banking sector.This role...

  • Pine Labs | Regional Sales Manager

    17 hours ago

    india Pine Labs Full time

    Role Purpose:We are looking for a Region Head, Distribution. This is a people manager role reporting to the vertical head of Distribution, Paylater.We are seeking a dynamic and strategic Regional Distribution Manager to lead our sales efforts and drive business growth. This role will involve developing and implementing distribution strategies, managing key...

  • Pine Labs | Director Bank Partnerships

    17 hours ago

    india Pine Labs Full time

    Director – Bank PartnershipsThose who share our core belief of 'Every Day is Game DayWe bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services.Role PurposeWe are seeking a dynamic and results-driven Director for bank partnerships with a minimum of 10-12 years of...

  • Global Distribution Growth Manager

    14 hours ago

    India Pine Labs Full time

    Company Overview:Pine Labs is a leading fintech company that provides innovative payment solutions to businesses across various industries.About the Role:We are seeking an experienced Global Distribution Growth Manager to lead our sales efforts and drive business growth in the distribution sector.Job Description:The successful candidate will be responsible...

  • ProjectX Labs | Mechanical Design And Fabrication Intern

    17 hours ago

    india ProjectX Labs Full time

    Company DescriptionProjectX Labs is a creative engineering workshop and prototyping lab based in Bengaluru. We are dedicated to advancing hardware engineering in India and inspiring students to solve real-world problems through innovative engineering solutions. Through hands-on workshops and a fully equipped prototyping lab, we foster creativity, design...

  • Flecks Labs | Senior/Lead 3D Animator | india

    3 weeks ago

    india Flecks Labs Full time

    Company Description Flecks Labs is a well-funded gaming studio building innovative games for alternate platforms such as Facebook Instant Games, Discord, and more. With a mission to deliver engaging and accessible gaming experiences, we push boundaries and bring creativity to platforms beyond the App Store and Play Store. Join our talented and passionate...

  • Business Development Manager

    14 hours ago

    India CoreTek Labs Full time

    About the RoleWe are seeking an experienced Business Development Manager to join our team at CoreTek Labs. As a key member of our sales team, you will be responsible for driving business growth and expanding our customer base.Key ResponsibilitiesCustomer Relationship Management  Develop and maintain strong relationships with clients to ensure customer...

  • Saptang Labs | Enterprise Sales Manager

    2 days ago

    india Saptang Labs Full time

    Job Description: Enterprise Sales ManagerLocation: Mumbai, India Company: Saptang LabsAbout Us: Saptang Labs is a leading provider of cutting-edge technology solutions, specializing in fraud prevention, cybersecurity, data analytics and threat intelligence. We empower mission-critical agencies and enterprises to safeguard their operations and mitigate...

  • Saptang Labs | Enterprise Sales Manager | india

    2 days ago

    india Saptang Labs Full time

    Job Description: Enterprise Sales Manager Location: Mumbai, India Company: Saptang Labs About Us: Saptang Labs is a leading provider of cutting-edge technology solutions, specializing in fraud prevention, cybersecurity, data analytics and threat intelligence. We empower mission-critical agencies and enterprises to safeguard their operations and...

  • Saptang Labs | Enterprise Sales Manager | india

    2 days ago

    india Saptang Labs Full time

    Job Description: Enterprise Sales Manager Location: Mumbai, India Company: Saptang Labs About Us: Saptang Labs is a leading provider of cutting-edge technology solutions, specializing in fraud prevention, cybersecurity, data analytics and threat intelligence. We empower mission-critical agencies and enterprises to safeguard their operations and...

  • Kalam Labs | Electrical Engineer

    17 hours ago

    india Kalam Labs Full time

    About Us:Kalam Labs is India’s first kids’ space organization. We inspire young minds through space missions and aerospace kits, sparking their interest in astronomy and aerospace. Backed by Y Combinator, Lightspeed Venture Partners, and GSV Capital, we are at the forefront of making aerospace accessible to kids across the country. We are seeking a...

  • Zemora Labs | Shopify Developer | india

    3 weeks ago

    india Zemora Labs Full time

    About Us:   Zemora Labs is a leading digital agency delivering exceptional online experiences. We form strategic digital partnerships with many clients, focusing on the luxury and lifestyle sectors. Specializing in building bespoke Shopify themes, we create unique digital experiences for luxury, fashion, beauty, and retail brands. At Zemora Labs, we're not...

  • Zemora Labs | Shopify Developer | india

    3 weeks ago

    india Zemora Labs Full time

    About Us:   Zemora Labs is a leading digital agency delivering exceptional online experiences. We form strategic digital partnerships with many clients, focusing on the luxury and lifestyle sectors. Specializing in building bespoke Shopify themes, we create unique digital experiences for luxury, fashion, beauty, and retail brands. At Zemora Labs, we're not...

  • Zemora Labs | Shopify Developer | india

    3 weeks ago

    india Zemora Labs Full time

    About Us: Zemora Labs is a leading digital agency delivering exceptional online experiences. We form strategic digital partnerships with many clients, focusing on the luxury and lifestyle sectors. Specializing in building bespoke Shopify themes, we create unique digital experiences for luxury, fashion, beauty, and retail brands. At Zemora Labs, we're not...

  • Lab Attendant

    8 months ago

    India Cultivator Phyto Lab Full time

    India’s leading Testing, Inspection and Certification Company Cultivator Phyto Lab welcomes prospects who wish to make a difference in making Earth, a better planet, who can contribute to teamwork, are confident individuals, possessing skills and ability to analyse, recognize, and implement effective solutions to hand problems. Be a part of a rewarding and...

  • gephr labs | Robotics Engineer

    2 weeks ago

    india gephr labs Full time

    About gephr labs: Gephr is a research lab on the mission to create indigenous, commercially viable and safe general purpose humanoid robots in India, for the world.  We are working towards a fundamental breakthrough in technology to end all dirty, dangerous and menial work done by human beings. Job Overview : We are looking for a talented and passionate...

  • gephr labs | Robotics Engineer

    2 weeks ago

    india gephr labs Full time

    About gephr labs:Gephr is a research lab on the mission to create indigenous, commercially viable and safe general purpose humanoid robots in India, for the world.  We are working towards a fundamental breakthrough in technology to end all dirty, dangerous and menial work done by human beings.Job Overview:We are looking for a talented and passionate...

  • Stader Labs | Social Media Manager | india

    2 weeks ago

    india Stader Labs Full time

    Location : Remote About the Company :Stader Labs is on a mission to bring sustainable staking yields from digital assets to 1Bn+ users. Stader aims to be the distribution layer of staking while building protocols and products which enhance the security, decentralization, liquidity, governance of some of the major DPoS blockchain networks like Ethereum....

  • Stader Labs | Social Media Manager | india

    2 weeks ago

    india Stader Labs Full time

    Location : RemoteAbout the Company:Stader Labs is on a mission to bring sustainable staking yields from digital assets to 1Bn+ users. Stader aims to be the distribution layer of staking while building protocols and products which enhance the security, decentralization, liquidity, governance of some of the major DPoS blockchain networks like Ethereum.Position...

  • Lead Game Development Engineer

    2 days ago

    India Flecks Labs Full time

    About Flecks LabsWe are a well-funded product-based company specializing in 2D and 3D game development. Our games are currently live on Facebook and Discord, with plans for expansion.