Technical Productivity Expert

5 days ago


mangalore, India beBeeProblemSolving Full time

The role of Technical Support Specialist is a pivotal part in ensuring seamless operations for our clients.A key responsibility of this position is to provide level 1/2 support on a wide range of products through live troubleshooting sessions. This involves strong problem-solving and communication skills to engage with clients and drive incidents to resolution.Key areas of focus include:Preliminary assessments to identify product or system issuesDebugging and tracking issues until resolution by analyzing source, hardware, network, and storage resourcesSUPPORTING cloud solutions, application installs, release updates, testing, deploying, maintaining, and enhancing software solutionsThis role requires collaboration with cross-functional teams to ensure effective issue resolution and client satisfaction.Successful candidates will have strong analytical and interpersonal skills, with the ability to work effectively in a fast-paced environment.Required Skills and QualificationsTo be considered for this position, applicants should possess:Strong technical knowledge of computer systems and software applicationsExcellent communication and problem-solving skillsAbility to work independently and as part of a teamWe offer a competitive compensation package and opportunities for professional growth and development.



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