The Expert Troubleshooter

3 days ago


mangalore, India beBeeDesktopEngineering Full time

Job OpportunityDesktop Engineering SupportLuxoft seeks an expert in Desktop Engineering Support to investigate systemic issues impacting end-user experience and implement solutions to increase productivity.Troubleshoot desktop-related issues efficiently through advanced troubleshooting and root cause analysis.Enhance user productivity and satisfaction by utilizing a deep understanding of Desktop Experience (DEX).Develop and implement automation scripts to streamline desktop management tasks.Work closely with other IT teams to ensure seamless integration and support of desktop systems.Provide expert-level support to end-users, addressing technical concerns and training them on best practices.Required Skills and Qualifications7-10 years of experience in Windows desktop engineering or a related field.Subject matter expert in Windows OS internals, including kernel, registry, services, drivers, etc.Working knowledge of OS-level troubleshooting tools and Unified Endpoint Management tool for managing domain and Entra Windows devices.Strong background in Desktop Experience (DEX) tools, including endpoint performance measurement, issue correlation with changes, and user experience optimization.Excellent problem-solving skills with a focus on root cause analysis and resolution.Experience with scripting languages such as PowerShell for automation.Strong verbal and written communication skills.



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