Service Delivery Manager
2 weeks ago
The Service Delivery Manager (SDM) is responsible for managing end-to-end service delivery operations for key clients, ensuring high service quality, SLA adherence, and customer satisfaction. The SDM will act as the single point of contact for client communication, manage a technical support team, and continuously drive process and performance improvements.Key ResponsibilitiesAct as the Single Point of Contact (SPOC) for all client communication related to service delivery.Ensure SLAs and contractual commitments are consistently met; proactively highlight issues and risks to Client.Manage a large technical team including shift planning, leave approvals, performance tracking, and day-to-day operations.Identify and manage low performers through Performance Improvement Plans (PIPs) or replacements as necessary.Participate in recruitment, onboarding, and training of new team members; ensure continuous skill enhancement and career growth.Ensure adequate manpower availability across all shifts and locations to meet SLA requirements.Conduct internal team meetings to review issues, performance, and improvement plans.Qualifications & ExperienceBachelor’s degree in Computer Science, Electronics, or a related discipline (B.Tech / BCA / MCA).Minimum 5 years of experience in a Service Delivery Manager role within IT Infrastructure or Managed Services.Strong understanding of ITIL framework and experience with ITSM tools (ServiceNow, Remedy, etc.).Proven ability to lead medium-to-large technical teams and ensure operational excellence.Experience managing client engagements in SLA-driven environments.Excellent written and verbal communication skills with experience in client interaction and executive reporting.Strong analytical, problem-solving, and decision-making abilities.
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Services Delivery Manager
2 weeks ago
Mumbai, India Snowflake Full timeBuild the future of the AI Data Cloud. Join the Snowflake team. As a Services Delivery Manager, you are engaged at the account level in providing visibility, service reviews and reporting through all phases of the implementation lifecycle. You will work hand-in-hand with senior stakeholders on opportunities to improve our service and delivery. You will work...
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IT Service Delivery Manager
5 days ago
Mumbai, Maharashtra, India Allied Digital Services, LLC Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Description :The Service Delivery Manager role is responsible for managing steady-state operations for assigned program in EMEA region.Roles & Responsibilities·Ø Manage and coordinate the delivery of transitioning End User Services in a global customer environmentØ Should have working knowledge on the EUC Services (Deskside support,...
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Service Delivery Manager
7 days ago
Mumbai, Maharashtra, India Hitachi Vantara Full time ₹ 12,00,000 - ₹ 36,00,000 per yearAbout the Role:Location: MumbaiWorking Model: 70% at customer locationWorking Hours: As per business requirement between 8:00 AM and 8:00 PM on weekdays(Note: Weekend, early, or late shifts may be required based on customer needs, including during P1 or other critical situations.)Key Responsibilities:Lead and manage IT infrastructure service delivery and...
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Service Delivery Manager
2 weeks ago
Mumbai, India MindPec Solutions Full timeThe Service Delivery Manager (SDM) is responsible for managing end-to-end service delivery operations for key clients, ensuring high service quality, SLA adherence, and customer satisfaction. The SDM will act as the single point of contact for client communication, manage a technical support team, and continuously drive process and performance improvements....
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Service Delivery Manager
2 weeks ago
Mumbai, India MindPec Solutions Full timeThe Service Delivery Manager (SDM) is responsible for managing end-to-end service delivery operations for key clients, ensuring high service quality, SLA adherence, and customer satisfaction. The SDM will act as the single point of contact for client communication, manage a technical support team, and continuously drive process and performance improvements....
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Service Delivery Manager
2 weeks ago
Mumbai, India MindPec Solutions Full timeThe Service Delivery Manager (SDM) is responsible for managing end-to-end service delivery operations for key clients, ensuring high service quality, SLA adherence, and customer satisfaction. The SDM will act as the single point of contact for client communication, manage a technical support team, and continuously drive process and performance...
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Service Delivery Manager
2 weeks ago
Mumbai, India MindPec Solutions Full timeThe Service Delivery Manager (SDM) is responsible for managing end-to-end service delivery operations for key clients, ensuring high service quality, SLA adherence, and customer satisfaction. The SDM will act as the single point of contact for client communication, manage a technical support team, and continuously drive process and performance improvements....
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Service Delivery Manager
2 weeks ago
mumbai, India MindPec Solutions Full timeThe Service Delivery Manager (SDM) is responsible for managing end-to-end service delivery operations for key clients, ensuring high service quality, SLA adherence, and customer satisfaction. The SDM will act as the single point of contact for client communication, manage a technical support team, and continuously drive process and performance improvements....
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Service Delivery Manager
2 weeks ago
Mumbai, India MindPec Solutions Full timeThe Service Delivery Manager (SDM) is responsible for managing end-to-end service delivery operations for key clients, ensuring high service quality, SLA adherence, and customer satisfaction. The SDM will act as the single point of contact for client communication, manage a technical support team, and continuously drive process and performance improvements ....
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Service Delivery Manager
2 weeks ago
mumbai, India MindPec Solutions Full timeThe Service Delivery Manager (SDM) is responsible for managing end-to-end service delivery operations for key clients, ensuring high service quality, SLA adherence, and customer satisfaction. The SDM will act as the single point of contact for client communication, manage a technical support team, and continuously drive process and performance improvements ....
