Technical Support Expert

1 day ago

madurai, India beBeeSupport Full time

Help Desk Specialist Job OverviewAs a Help Desk Specialist, you will serve as the initial point of contact for users seeking technical assistance. Your primary responsibility will be to provide prompt and effective support via phone, email, chat, or ticketing systems.Provide expert technical assistance to users via various communication channels.Maintain accurate records of incidents, service requests, and actions in the ITSM system.Diagnose and resolve issues efficiently, escalating unresolved incidents to higher support levels when necessary.Contribute to knowledge base development and standard operating procedures.Identify recurring issues and propose preventive solutions to improve service delivery.

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    madurai, India beBeeSupport Full time

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    madurai, India beBeeSpecialist Full time

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    madurai, India beBeeTechnical Full time

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    madurai, India beBeeTechnical Full time

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    madurai, India beBeeSupport Full time

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