Expert Technical Support Professional

19 hours ago

madurai, India beBeeTechnical Full time

Job Title: Senior Technical Support EngineerWe are seeking a seasoned technical support professional to join our Enterprise Support team. As a Senior Technical Support Engineer, you will be responsible for providing advanced technical support and product expertise to our largest customers.About the RoleThis is an exciting opportunity to work with a global team of experts, driving customer satisfaction and process improvements across multiple product lines. You will collaborate with other teams to resolve complex issues and develop innovative solutions that meet the evolving needs of our customers.Key ResponsibilitiesProvide expert-level technical support to our largest customers via phone, email, or chatAnalyze and troubleshoot complex technical issues, identifying root causes and developing effective resolutionsCollaborate with internal stakeholders to identify knowledge opportunities and share best practicesCommunicate effectively with customers at all levels, from executive leadership to technical teamsRequirements8+ years of experience in Java support, software services, and system administration for large end-user communitiesProven track record of success in technical support, with a strong focus on customer satisfaction and process improvementExperience working with operating systems (e.g. Linux, OS X, Windows), networks, and technologies (e.g. proxies, load balancers, LDAP, Active Directory)Strong understanding of application server technologies (e.g. Tomcat, Apache, WebSphere, JBoss)Experience with SQL databases and escalation handlingExcellent communication and interpersonal skills, with the ability to work effectively with cross-functional teamsWhat We OfferWe offer a comprehensive benefits package, including health insurance, retirement savings plan, paid time off, and professional development opportunities. Our team is committed to supporting your growth and success in your career.

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