Technical Support Specialist

5 days ago


madurai, India beBeeSupport Full time

We are seeking a highly skilled Technical Support Specialist to join our team.About the Role:This is a challenging role that requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.About You:You will be responsible for providing technical support to customers via phone, email, and web-based ticketing systems.You will troubleshoot and resolve technical issues in a timely and professional manner.You will work closely with internal teams to ensure seamless service delivery.Responsibilities:Receive and respond to customer inquiries and requests for technical support via various channels.Analyze and resolve complex technical issues through troubleshooting and diagnostic techniques.Provide accurate and timely information to customers regarding their technical issues.Escalate complex technical issues to higher-level support teams as necessary.Work collaboratively with internal teams to identify and implement process improvements.Requirements:Bachelor's degree in Computer Science or related field.Minimum 2 years of experience in technical support or a related field.Excellent analytical and problem-solving skills.Strong communication and interpersonal skills.Ability to work in a fast-paced environment and prioritize tasks effectively.What We Offer:A competitive salary and benefits package.The opportunity to work with a dynamic team in a collaborative and inclusive environment.Ongoing training and development opportunities.



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