Global Technical Support Specialist
5 days ago
We're hiring Technical Support Specialists to provide global technical assistance for SaaS products, enterprise applications, and IT systems.Type: Long-term freelance rolesLocation: 100% RemoteDuration: Flexible contracts with potential for multi-year engagementsStart Date: Immediate or within the next few weeksClients: Global product companies, SaaS providers, and enterprise IT teamsYour primary responsibilities include troubleshooting customer-reported issues, contributing to product support, and ensuring smooth resolution for global users across web applications, cloud-based systems, and enterprise environments. Your tasks may involve:Resolving real-time technical problems related to software, APIs, cloud services, networks, or system access.Managing and resolving tickets across platforms such as ServiceNow, JIRA, Zendesk, or Freshdesk.Supporting SaaS product environments by monitoring logs, validating configurations, and escalating to engineering when necessary.Handling L1 and L2 operational tasks like environment checks, user onboarding, issue replication, and root cause analysis.Performing basic debugging steps: log analysis, API checks, configuration review, SQL lookups, or environment testing.Working across Windows, macOS, and Linux for user-level and application-level troubleshooting.Responding to alerts, performing routine system checks, and supporting incident management workflows.Documenting solutions, writing knowledge base articles, and improving internal support processes.Collaborating closely with engineering, QA, product, and DevOps teams to drive faster issue resolution and product reliability.You may work on various projects, including SaaS platforms, internal apps, cloud systems, or enterprise environments, gaining exposure to a wide range of technologies.Qualifications and SkillsMinimum 1–3 years of experience in Technical Support, IT Support, Application Support, or related fields.Strong troubleshooting skills across software, systems, networks, or cloud environments.Understanding of operating systems, basic networking concepts, and application-level debugging.Experience using common ticketing tools (ServiceNow, JIRA, Zendesk, or equivalents).Strong communication skills and ability to work with international teams.Ability to work independently in a remote setup.BenefitsOpportunity to work on global support initiatives with real-time impact.Multiple openings enable fast-track onboarding.Flexible schedule with 100% remote work options.Long-term freelance work with stable demand.Chance to build deep expertise across SaaS, cloud, and enterprise systems.How to ApplyEmail your CV to the specified email address.
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