Technical Support Engineer

5 days ago

madurai, India beBeeTechnical Full time

Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team. This is an exciting opportunity to provide technical support and implementation expertise for the Talkdesk platform across multiple EMEA-based projects.The successful candidate will work as a subcontractor to assist with day-to-day Talkdesk operations, troubleshooting, system enhancements, integration support, and configuration activities. The engagement is expected to last 12 months, with the potential for extension depending on business needs.Key ResponsibilitiesProvide Level 2 technical support for Talkdesk platform incidents and service requests.Assist in Talkdesk setup, configuration, and deployment activities across various business units.Work with internal IT and business teams to implement and maintain Talkdesk integrations with CRM and other enterprise tools.Manage and resolve escalations related to call routing, IVR, queues, agent configurations, and reporting dashboards.Support prompt engineering and AI-driven workflow optimization.Collaborate with Talkdesk and customer support teams for escalations or advanced issue resolution.Document processes, configuration changes, and best practices.Provide periodic reports on performance metrics, issues, and resolutions.RequirementsMinimum 5+ years of experience in Contact Center / Unified Communications solutions.Proven hands-on experience with Talkdesk platform – setup, configuration, and troubleshooting.Knowledge of IVR design, call routing, and integration with CRM platforms.Experience with prompt engineering or AI-enabled conversation flows (advantageous).Strong understanding of SaaS applications, cloud-based telephony systems, and APIs.Excellent communication and customer interaction skills.Fluent in French and English (verbal and written).BenefitsOpportunity to work with a leading technology company.Chance to develop your skills and knowledge in a fast-paced environment.Flexible working arrangements.

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