Team Lead – IT Support
3 days ago
IT Support Team Structure – Microsoft 365 / AzureLocation: Noida (or Singapore)WORK FROM NOIDA OFFICE, PLEASE DON'T APPLY IF YOU ARE LOOKING FOR HYBRID OR WORK FROM HOME Note: Immediate Joiner or a max 30-day notice period preferredPosition Title: Team Lead – IT Support (Microsoft 365 / Azure)Department: Managed Services & SupportType: Full-timeReports To: Head of Managed Services & SupportStandby/Rotation: Required (oversees rotation planning)Shift Work: May be required depending on support coverageSupport Mode: Phone and email (English communication – clear accent and fluency required)Key Responsibilities· Lead and manage a team of L2 and L3 engineers handling Microsoft 365 and Azure support.· Act as final escalation point for technical issues and ensure end-to-end incident resolution.· Review ticket SLAs, technical response quality, and customer satisfaction feedback.· Oversee roster planning to maintain 24x7 standby/shift coverage.· Drive internal alignment with Projects, Sales, and Security teams.· Coach team members on technical skills and communication etiquette, especially for phone/email support.· Maintain high standards in documentation, ticket handling, and escalation processes.· Identify areas for improvement, implement SOPs, and ensure knowledge base is maintained.RequirementsMust-Have:· 5+ years of IT support experience, with 1–2 years in a leadership or team coordination role.· Strong technical understanding of Microsoft 365 (Exchange, SharePoint, Teams, Intune) and Azure (Entra ID, VM, networking).· Fluent English speaker with clear pronunciation and strong written communication – phone and email etiquette is critical.· Experience leading support teams, planning shift/standby coverage, and handling escalation.· Independent, service-oriented, and reliable with a problem-solving mindset.Good-to-Have:· Microsoft certifications (MS-101, AZ-104, SC series)· Familiarity with ticketing systems (Jira, Freshservice, or ServiceNow)· Documentation and process improvement experience· Exposure to managed services or multi-tenant environmentBest-to-Have:· Experience with Fortinet firewalls (FortiGate, VPN setup, traffic policies)· Exposure to Microsoft Defender for Endpoint, Sentinel, Purview, or other security/compliance tools· Background in SOC environments or working with cybersecurity alerts and incident triage
-
Cyber Security
1 day ago
uttar pradesh, India Sanganan IT Solutions Pvt Ltd. Full timeJob Title: Team Lead - Security Operations Center (SoC) Location : Noida/Singapore Office WORK FROM NOIDA OFFICE, PLEASE DON'T APPLY IF YOU ARE LOOKING FOR HYBRID OR WORK FROM HOME Short notice period or immediate joiners are preferred. Job Overview: As the SOC Team Lead, you will oversee the daily operations and strategic direction of a multi-tiered...
-
Customer Support Executive
5 days ago
uttar pradesh, India TRDFIN Support Services Pvt Ltd Full timeWe are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support. Key Responsibilities Handle inbound and outbound...
-
Customer Support Executive
6 days ago
uttar pradesh, India TRDFIN Support Services Pvt Ltd Full timeWe are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support.Key ResponsibilitiesHandle inbound and outbound...
-
Team Lead
1 week ago
uttar pradesh, India QX Global Group Full timeAbout QX Global GroupQX Global Group (“QX”) is a global consulting, digital transformation, and business process management (BPM) services company that partners with organizations seeking to transform and optimize their business operations. Founded in 2003, the company is comprised of four business lines: (1) finance and accounting services for...
-
Customer Support Executive
2 weeks ago
Noida, Uttar Pradesh, India, Ghaziabad TRDFIN Support Services Pvt Ltd Full timeWe are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support.Key ResponsibilitiesHandle inbound and outbound...
-
Customer Support Executive
3 weeks ago
Noida, Uttar Pradesh, India, Ghaziabad TRDFIN Support Services Pvt Ltd Full timeWe are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support.Key ResponsibilitiesHandle inbound and outbound...
-
Assistant Team Lead
20 hours ago
uttar pradesh, India Skillinabox Full timeWarning - We are a super lean and young team of 100+ - If growth is what you aspire then we should talk. If you are looking for a 9-6 role, this is NOT for you! We are not glorifying long hours but at this juncture we need HUSTLERS who have a fire to grow and a positive intent. We have your BACK if you have OURS!PLEASE READ THE FULL JDAs one of our core team...
-
Customer Support Executive
6 days ago
uttar pradesh, India TRDFIN Support Services Pvt Ltd Full timeWe are hiring Customer Support Executives for our Domestic Chat Process team. The ideal candidate should have strong communication skills, a customer-first attitude, and the ability to handle customer interactions efficiently through chat support. Candidates with prior BPO experience are preferred, though motivated freshers with excellent skills will also be...
-
Network Engineer Team Lead
1 week ago
uttar pradesh, India GEDU Services Full timeDuties and Responsibilities:Lead a team of IT support technicians and engineers, providing guidance, mentorship, and support to ensure the timely resolution of technical issues and adherence to service level agreements (SLAs).Implement and maintain IT service management best practices, including incident management, problem management, change management, and...
-
Content Delivery
2 weeks ago
uttar pradesh, India HT Digital Streams Full timeRole: Team Lead-Content Delivery (Full-time)Department: Digital Content ServicesLocation: Noida (Hybrid - 4 Days Work from Office)Experience: 3-5 yearsJob Responsibilities: -Manage overall project schedules, timelines, and deliverables while coordinating effectively with internal teams, freelancers, and external agencies.Liaise regularly with clients as the...
