Network Engineer Team Lead

2 weeks ago

uttar pradesh, India GEDU Services Full time

Duties and Responsibilities:Lead a team of IT support technicians and engineers, providing guidance, mentorship, and support to ensure the timely resolution of technical issues and adherence to service level agreements (SLAs).Implement and maintain IT service management best practices, including incident management, problem management, change management, and service request management processes.Develop and maintain ITSM documentation, including standard operating procedures (SOPs), knowledge base articles, and system documentation.Collaborate with cross-functional teams to identify and implement improvements to our IT infrastructure, including hardware, software, networks, and security systems.Monitor the performance and availability of IT systems and infrastructure components, proactively identifying and addressing potential issues to minimize downtime and ensure business continuity.Manage relationships with third-party vendors and service providers, ensuring compliance with contracts and SLAs and resolving any issues or escalations in a timely manner.Stay current with industry trends and best practices in ITSM and infrastructure management, recommending and implementing new technologies and processes to enhance efficiency and effectiveness.Manage Develop & Deliver all Software/Tool/ technology and IT Infra Projects as per business needsRequired Skills and Qualifications:Excellent understanding of the Scrum and Agile Software Development Methodologies using tools like Atlassian JIRA/Confluence and Azure etc.Proficient with MS Office Suite ( Specially MS xlsx, MS Doc and MS ppt, Visio)Good decision-making considering the criticality of needs and trade-offs.Practical experience with product development management.Strong knowledge of Intune. Entra ID, Office 365.Ability to prioritise the ITSM process.Excellent understanding of the principles of End user-SupportExcellent communication, both written and spoken, for collaborating with different teamsWork well in small and huge teamsKnowledge of design IT & IS guidelines.Technical background with knowledge of hardware/Software and SAS Application supportGood organizational skillsCreative and innovative thinkingPassionate about providing intuitive and excellent user experience.Good team playerPrior experience of working with Global clientsTo know our Privacy Policy, please click on the link below or copy paste the URL on your browser: https://gedu.global/wp-content/uploads/2023/09/GEDU-Privacy-Policy-22092023-V2.0-1.pdf

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