Customer Support Director

3 days ago

Malappuram, India beBeeLeadership Full time

Job DescriptionWe are seeking an accomplished Customer Support Director to lead our support team. This role requires someone who can effectively manage demanding clients, guide the team, and collaborate with internal departments.The ideal candidate will possess a bachelor's degree and at least 5 years of experience in customer support management. They should have strong communication, leadership, and problem-solving skills.This is a critical role that involves overseeing the support team, handling escalations, coordinating with internal teams, and monitoring performance metrics.Lead and mentor the support team to maintain consistent service quality and achieve high client satisfaction ratings.Handle complex issues and escalate them to senior stakeholders as necessary.Collaborate closely with key stakeholders to resolve issues efficiently and improve overall delivery and SLA compliance.Key ResponsibilitiesThe successful candidate will be responsible for leading the support team, handling escalations, coordinating with internal teams, and monitoring performance metrics. They will also be required to:Develop and implement effective strategies to improve customer satisfaction and reduce support tickets.Provide regular feedback and coaching to team members to ensure they have the necessary skills and knowledge to perform their roles effectively.Collaborate with other departments to identify and address potential issues before they become major problems.BenefitsAs a valued member of our team, you will enjoy a range of benefits, including:A competitive salary and bonus structure.Ongoing training and professional development opportunities.A collaborative and dynamic work environment.

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