Assistant General Manager

2 days ago

hyderabad, India ICCS Full time

Position: Assistant General Manager

Experience: 15-20 Years

Location: Hyderabad

Notice Period: Immediate - 30 Days

To handle the entire location as a site head. 

He / She should be from a local area and must have an experience in third party call centre for at least 8 years

Job Responsibilities

Responsible to manage capacity Planning, Scheduling, Forecasting, Real Time Management, and Reporting

To coordinate with operations and various departments on a regular basis

Daily Monitor all required KPIs effectively to ensure they meet their targets

Effectively manage outage scenarios

Manage ad-hoc requirements from Ops & any other functions

Discuss daily / weekly performance with stakeholders

Outlier management for all efficiency parameters

Analysis Strong Analytical skills

Should be able to handle & achieve the departmental requirements

Accurate and Timely reporting

Client Management Internal and External

Ability to work on data and generate various types dashboards, reports/ad-hoc reports

Meeting client requirements within TAT and with accuracy

Desired Candidate Profile

Handle Operations, IT, HR, Admin, T&Q, MIS and WFM for the local site 

Responsible for Manpower availability and client SLAs

Should be responsible for generating full revenue for the location

Should be responsible for th e growth of a  center

Should have good knowledge of local call centers in that area

Should lead hiring, Training and Quality at the local site level

Must have a local language knowledge and understanding of local culture

Should be self-motivated for growth of a center

Should be responsible for P&L for that location 

Should have a strong eye for reviewing the data

Should have good persona for leading a  center

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