Customer Experience Liaison

2 weeks ago


Tirupati, India beBeeCustomerService Full time

Customer Service AmbassadorThe Customer Service Ambassador plays a pivotal role in ensuring a seamless customer experience by delivering exceptional support through various communication channels including phone, email, chat, or in-person interactions.This role demands strong problem-solving skills, professionalism, and effective time management to handle customer inquiries, resolve issues, and maintain detailed records of customer interactions.Critical Responsibilities:Respond to customer inquiries via phone, email, or chat in a timely manner, providing accurate information about products, services, and policies.Handle customer complaints and provide suitable solutions while escalating complex issues to supervisors or technical teams when necessary.Key Performance Areas:Maintain detailed records of customer interactions in CRM systems, updating customer accounts and processing orders, returns, or requests as needed.Stay updated on product offerings, services, and new launches, understanding and communicating company policies clearly to customers.



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