Bengali Customer Experience Specialist

1 week ago


Tirupati, India beBeeCustomerSupport Full time

Bengali Language Support Specialist RoleAre you passionate about delivering exceptional customer experiences in Bengali? We are seeking a skilled and dedicated individual to join our team as a Customer Support Specialist.We offer the opportunity to work with a dynamic team, supporting customers through various communication channels. Your role will be to provide high-quality assistance, responding to queries, analyzing customer needs, documenting interactions, and collaborating with internal teams to resolve complex issues.About This Job:This is an exciting opportunity to grow your career while working with a talented team of professionals. As a Customer Support Specialist, you will be responsible for maintaining service quality, response time, and customer satisfaction metrics.Responsibilities:Respond to customer inquiries via phone, email, or chat platformsAnalyze customer needs and provide accurate solutionsDocument interactions in CRM software and follow standard proceduresCollaborate with internal teams to resolve complex customer issuesMaintain high levels of customer satisfaction, ensuring timely responses and effective issue resolutionRequirements:Fluency in both English and Bengali languagesExcellent verbal and written communication skillsAble to work independently with minimal supervisionBasic computer literacy and proficiency in Microsoft OfficePrior experience in customer support or related field is highly valued but not required


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