Customer Experience Ambassador

1 day ago

Tirupati, India beBeeCustomerService Full time

Unlock a dynamic career in customer service where you can make a real difference in people's lives. As a Customer Service Representative, you will be the voice of our organization, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.Key Responsibilities:Handle inbound and outbound calls to address customer queries and concerns efficiently.Provide accurate information regarding insurance policies, premium calculations, and policy status.Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.Maintain customer records by updating information in the CRM system.Ensure customer satisfaction through professional communication and problem-solving.Meet daily, weekly, and monthly targets set by your supervisor.Required Skills and Qualifications:Excellent verbal and written communication skills in English and Hindi.Ability to handle customer queries politely and efficiently.Basic computer knowledge and proficiency in MS Office and email.Patience and empathy to manage difficult or irate customers.Prior experience in a call center or customer support role is an asset.Freshers and experienced candidates can apply.Minimum education: Graduate degree.Benefits and Opportunities:We offer a competitive compensation package, opportunities for growth and development, and a collaborative work environment that values diversity and inclusion.At our organization, we believe in providing exceptional service to our customers and delivering high-quality results. If you are a motivated and customer-focused individual who is passionate about making a difference, then we encourage you to apply for this exciting opportunity

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