Remote Customer Support Representative

2 weeks ago


Tirupati, India beBeeSupport Full time

Job SummaryWe are seeking qualified professionals to provide exceptional customer support services as Remote Voice Support Specialists and Email/Non-Voice Support Specialists.Voice Support Specialist: Handle inbound and outbound customer calls professionally, Provide clear, polite, and accurate information to customers, Troubleshoot customer issues and document interactions, Maintain high levels of communication quality and customer satisfaction.Email / Non-Voice Support Specialist: Respond to customer emails quickly and accurately, Resolve queries, escalate issues when necessary, and update internal systems, Maintain Service Level Agreements for response time, accuracy, and ticket closures.The selected candidate will work independently and meet performance targets while maintaining strong customer orientation, empathy, and problem-solving skills.This is a contract position ideal for professionals who are fluent in English, comfortable working night shifts, and capable of delivering high-quality support from home.Key ResponsibilitiesVoice Support Specialist: Provide timely and effective resolution to customer inquiries via phoneTroubleshoot complex customer issues and maintain accurate documentationMaintain a professional demeanor and excellent communication skills during customer interactionsEmail / Non-Voice Support Specialist: Respond to customer emails in a timely and professional mannerResolve customer queries, escalate issues when necessary, and update internal systemsMaintain Service Level Agreements for response time, accuracy, and ticket closuresBenefits: This role offers the opportunity to work remotely and gain valuable experience in customer support. The selected candidate will have the chance to develop their skills, build a strong professional network, and contribute to the success of our clients.



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