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5 days ago

kottayam, India beBeeCustomerSupport Full time

Nepali Customer Support SpecialistJob Overview:We are seeking a skilled Customer Support Specialist proficient in Nepali and English to deliver high-quality assistance to our clients.This role involves resolving inquiries, providing product information, and ensuring customer satisfaction. Fresh graduates with strong language skills are encouraged to apply.Key Responsibilities:Respond to customer queries via calls, chats, and emailsAnalyze customer needs and offer accurate solutionsDocument interactions in CRM tools and follow standard proceduresCollaborate with internal teams to resolve complex issuesMaintain service quality, response time, and customer satisfaction metricsRequired Skills and Qualifications:Language Proficiency: Exceptional command of Nepali and EnglishCommunication Skills: Strong communication, active listening, and problem-solving skillsWork Style: Ability to work remotely with minimal supervisionBasic Computer Literacy: Basic computer literacyPrevious Experience: Previous customer support experience is a plus but not requiredBenefits: This role offers an opportunity to develop your skills and expertise in a dynamic environment.

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