Customer Relation Executive

2 weeks ago

Kottayam, India Purackal Honda Full time

**Customer Relationship Management**:Building and maintaining positive relationships with clients through proactive communication, personalized interactions, and addressing concerns promptly.
- **Customer Needs Identification**:Understanding customer needs and preferences to offer tailored solutions and identify opportunities for upselling or cross-selling.
- **Issue Resolution**:Addressing customer complaints, resolving issues, and ensuring customer satisfaction through effective problem-solving and communication.
- **Client Communication**:Providing regular updates on service performance, acting as a liaison between the customer and internal teams, and delivering reports on client relationships.
- **Strategy Development**:Developing and implementing strategies to improve customer satisfaction, retention, and overall experience.
- **Feedback Analysis**:Collecting and analyzing customer feedback to identify areas for improvement in products, services, and overall customer experience.
- **Collaboration**:Working with internal teams, such as sales and customer service, to ensure a seamless and positive customer journey.

**Skills**:

- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Customer-focused mindset with a passion for providing exceptional service.
- Ability to build rapport and establish trust with clients.
- Proficiency in relevant CRM software and communication tools.
- Analytical skills to assess customer data and identify trends.
- Ability to work independently and as part of a team.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹9,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Language**:

- English (preferred)

Work Location: In person

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