Customer Relation Executive

3 weeks ago

Kottayam KL IN Purackal Honda Full time

Job description We are hiring a Customer Relations Executive is responsible for managing and improving the relationship between a company and its customers Key responsibilities typically include Customer Support Provide timely and accurate responses to customer inquiries concerns and complaints through various communication channels phone email chat Issue Resolution Address customer complaints and resolve issues efficiently ensuring customer satisfaction Product Knowledge Maintain a thorough understanding of company products and services to assist customers effectively Customer Retention Engage with customers to build long-term relationships promoting loyalty and repeat business Feedback Collection Gather customer feedback to identify areas for improvement and relay this information to relevant departments Sales Support Assist with upselling or cross-selling products based on customer needs Documentation Maintain accurate records of customer interactions and transactions Job Types Full-time Fresher Benefits Health insurance Leave encashment Provident Fund Work Location In person

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