Assistant Facilities Manager

5 days ago

bangalore, India SmartClean Full time

About UsWe are a leading Enterprise PropTech company developing IoT solutions for Building Intelligence and Smart Facility Management. Our solutions enable real-time monitoring, automation, and predictive maintenance for commercial and residential buildings. With deployments across Asia, we are transforming how buildings operate with cutting-edge IoT technology.Role Summary:Responsible for overseeing and transforming soft services/housekeeping operations (cleaning) at client sites, using a framework-driven approach leveraging IoT smartclean technology. Acts as a cleaning operations specialist, deployed across multiple accounts, to assess gaps, design interventions, and drive tangible improvements with third-party vendors.Key Responsibilities:Conduct day-0 audits of existing cleaning regimes at client accounts. Assess and document operational gaps: process, outcomes, manpower efficiency, and technology use. Design and implement a customised cleaning transformation plan using SmartClean IoT and Cleaning management platform to optimise hygiene, workflow, and resource allocation. Oversee daily performance and compliance of outsourced cleaning vendors; standardise best practices and monitor KPIs. Act as the primary point of contact for all client cleaning and housekeeping requirements, managing stakeholder feedback and continuous improvement activities. Develop SOPs and process manuals for smartclean-enabled cleaning regimes.Work closely with internal and vendor teams to drive technology adoption and ensure training and onboarding on IoT and Cleaning management platform. Review and analyze cleaning data reports; communicate findings and drive change through data-driven recommendations. Manage routine inspections, ensure compliance with client health, safety, and quality standards. Lead vendor evaluation, contract management, and operational troubleshooting for cleaning services. Prepare periodic reports for clients and management, highlighting performance, cost optimization, and innovation outcomes. Support account teams in business reviews related to cleaning operations and participate in procurement processes when onboarding new vendors.Guide and mentor site-level soft services staff.Qualifications & Experience:Graduate degree; professional certification in Facility Management, Sanitation, or Cleaning Services is desirable.5-6 years of experience in soft services management, including hands-on supervision of cleaning/janitorial operations, preferably at multiple commercial sites. Proven expertise in third-party vendor management for cleaning services.Experience implementing or working with IoT/technology platforms in facility management is a strong advantage.Ability to audit, analyse, and streamline cleaning workflows; highly data-driven approach.Strong interpersonal, communication, and client management skills.Proficiency with MS Office, online work order systems, and basic reporting tools. Team leadership and training experience preferred.Deployment:This role will require travel and multi-site presence across client locations. Expected to lead transformation mandates in cleaning operations and act as a subject matter expert for technology-led cleaning excellence initiatives.

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