Assistant Facility Manager- Soft

JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong Whether you ve got deep experience in commercial real estate skilled trades or technology or you re looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward Assistant manager Facilities Role Summary Responsible for coordinating FM service delivery for specified properties in order to meet the SLA maintenance and service standards To support the Facilities Manager in any tasks related to the obligations under the contract Responsibilities Assist Facility Manager in service delivery in accordance with client KPIs and SLA Developing and implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems Ensuring an adequate supply of materials and services for the proper operation of the buildings Coordinate with Facility Manager the Business Units on smooth operations Manage a program of daily inspections for the property to ensure correct building operations energy conservation and cleanliness is upheld 24 7 emergency call support and site attendance is required Flexibility and ownership of the overall operations Recommend continuous quality improvement practices across the Pan India ensuring initiatives in one country are followed up in the other parts of the Pan India to maximize the benefits to Client Cross functional coordination Innovation towards workplace excellence Create amazing User experience at the workplace and by creating user friendly processes Manage the Ticket Management tool for the respective site and reach the KPI goals Have a varied and creative thought process on various services and supplies for the users and site operations Assist in space planning for the site and have knowledge on the site ops Customer needs to be the priority factor and empathy towards the services is highly required Work hand in hand with inter and intra functional teams for smooth transactions Risk Management Ensure full compliance with all local and governmental regulations and legislations Assist Facility Manager in ensuring site risk management programs including audits are implemented and maintained Adhere to escalation and incident reporting procedures People Management Engagement Ensure high staff morale trust and work ethics Coordinate with the Facility Manager - on the implementation of FM Procedures and train FM staff Ensure an environment that supports teamwork co-operation and performance excellence within team Client Stakeholder Management Proactively engage stakeholders to ensure that on site client s expectations are met though high levels of customer service Build and develop effective client stakeholder relationships across multiple levels of the organization Provide a cooperative environment with client and customers ensuring high levels of engagement Provide a positive environment where things do get done providing flexibility and understanding how to say no while still providing a service Proactively understand the customers employees needs and act on them before being requested Finance Management Preparation of site operational budget for the financial year Forecast of monthly quarterly expenses Adherence to the budget forecast and spend Approvals in the JLL Finance tools Invoice management Procurement Vendor Management Ensure vendors are well-managed delivering services on time and within budget Approvals of PO s Understand the vendor procurement processes comply with agreed client procurement guidelines as well as JLL best practices Other Key Activities Developing interesting fun user engagement activities Cross site audit Key Performance Measures Compliance with service provision as detailed in the contract Compliance with the Health and Safety responsibilities High Customer Satisfaction rating as measured in regular surveys Compliance with Best Practice documentation Pursue continuous improvement Reporting requirement Prepare and collate IFM reporting as required and on a timely basis Prepare and collate Finance report as required and on a timely basis Prepare track vendor cost as required for reporting Assist in track and prepare of budgets for approval Provide monthly services report to client Requirements Bachelor s degree or equivalent work experience in Facilities Management with management technical emphasis Minimum of 5 years industry experience required either in the corporate environment facilities hospitality or relevant field Personal Effectiveness Provide an effective contribution to the team s delivery Contributes via regular feedback to the overall performance of the delivery team Works towards individual targets monitor and manages individual performance Proactive and self-starter Team player Location On-site -Bengaluru KA Scheduled Weekly Hours 48 If this job description resonates with you we encourage you to apply even if you don t meet all of the requirements We re interested in getting to know you and what you bring to the table JLL Privacy Notice Jones Lang LaSalle JLL together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services We take our responsibility to protect the personal information provided to us seriously Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons We will then delete it safely and securely For more information about how JLL processes your personal data please view our For additional details please see our career site pages for each country For candidates in the United States please see a full copy of our Equal Employment Opportunity policy Jones Lang LaSalle JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and or overall selection process - you may email us at accomodationrequest am jll com This email is only to request an accommodation Please direct any other general recruiting inquiries to our page I want to work for JLL