Technical Support Professional

4 days ago


Jamnagar, India beBeeDesktopSupport Full time

Job Title: Desktop Support SpecialistJob Description:This is an exciting opportunity to work as a skilled technical professional in the field of desktop support. As a member of our team, you will be responsible for providing expert-level technical support for desktop and laptop hardware, software, and peripheral issues.You will diagnose and resolve complex technical issues escalated from lower-level support teams. Your expertise will also be utilized to install, configure, and maintain operating systems, software applications, and system updates.In addition, you will perform root cause analysis to identify recurring technical problems and develop effective solutions.You will also be responsible for assisting with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. Collaboration with IT team members on projects, upgrades, and implementations will also be a key aspect of this role.Maintaining accurate records of work performed, issues, and resolutions using our company's ticketing system will also be a critical responsibility.Required Skills and Qualifications:Associate's or bachelor's degree in information technology, computer science, or related field2-4 years of experience in a desktop support or similar roleStrong knowledge of Windows and Mac operating systemsProficiency with Microsoft Office Suite and other common software applicationsExperience with Active Directory, group policies, and user account managementFamiliarity with remote desktop tools and support softwareExcellent problem-solving and analytical skillsStrong communication and interpersonal skillsAbility to work independently and as part of a teamBenefits:As a member of our team, you can expect a competitive compensation package, comprehensive benefits, and opportunities for career growth and development.Other Opportunities:We offer a dynamic and supportive work environment, with a focus on innovation and collaboration. This is an excellent opportunity to join a team of dedicated professionals who are passionate about delivering exceptional service to our customers.



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