IT Support Professional

5 days ago

Jamnagar, India beBeeSupport Full time

Help Desk AnalystWe are seeking a skilled Help Desk Analyst to join our team. As a key member of our technical support team, you will be responsible for providing excellent customer service and resolving technical issues in a timely and professional manner.Job Responsibilities:Provide technical assistance to users via phone, email, chat, or ticketing system as first response.Supervise monitoring tools to ensure prompt identification and resolution of technical issues.Diagnose and resolve incidents, requests, or inquiries efficiently.Escalate unresolved incidents to higher support levels following established escalation protocols.Log all incidents, service requests, and actions in the ITSM system.Track and follow up on open tickets until resolution and closure.Maintain accurate documentation of incidents, troubleshooting steps, and known errors.Contribute to the knowledge base and standard operating procedures.Identify recurring issues and propose preventive solutions.Ensure SLA compliance and high-quality service delivery.Requirements:Excellent communication and customer service skills.Strong problem-solving and analytical thinking abilities.Ability to work under pressure and manage multiple tasks effectively.Teamwork and collaboration with other support levels.High attention to detail and documentation accuracy.Willingness to learn and grow in IT infrastructure and service management.Vocational training or bachelor's degree in computer science, information systems, or related field.Ticketing tool expertise - Jira Service Desk knowledge is a plus.Expertise: 2-3 years.Benefits:We offer competitive pay and comprehensive employee benefits, including health insurance, fitness allowances, work-from-home allowances, paid maternity and parental leave, and generous PTO.About Us:Our company values diversity, inclusion, and belonging. We strive to create a culture where diverse interests, experiences, and backgrounds are celebrated. We empower and unleash the potential of everyone to ensure that every employee has a path to success.

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