Technical Support Engineer

13 hours ago


Jamnagar, India comfidentil Full time

We are looking for a Technical Support Engineer. The ideal candidate will be responsible for providing technical assistance and support to customers, troubleshooting software and hardware issues, and delivering excellent customer service on a daily basis. This is an on-site and night shift role at Ahmedabad. Work Timings- 6:30 PM to 3:30 AM IST / Rotational Shifts Key Responsibilities/Requirements: - Technical Support and Troubleshooting skills - Provide expert support and resolve technical issues efficiently for end-users and clients. - Candidate should have at least 1 year of work experience as a Technical Support Engineer. - Analytical Skills - Utilize strong analytical skills to diagnose and troubleshoot software and system-related challenges. - Customer Service Orientation - Demonstrate a customer-centric approach, delivering exceptional service and maintaining positive client relationships. - Problem-Solving Expertise- Exhibit advanced problem-solving capabilities to address issues quickly and effectively - Strong Communication Skills- Communicate technical concepts clearly, both in writing and verbally, with clients and team members. - Team Collaboration- Work well within a team environment, contributing to collective goals and supporting peers as needed. - Relevant Experience: Prior experience in software support or IT help desk roles is preferred.



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