Global Technical Support Specialist

5 days ago

Jamnagar, India beBeeTechnical Full time

We are looking for experienced Technical Support Specialists to provide global support for our SaaS products, enterprise applications, and IT systems. This is a fully remote freelance opportunity that is ideal for professionals who excel at troubleshooting, customer interaction, application support, and technical analysis.You will handle real-time technical issues, contribute to product support, and ensure smooth resolution for global users across web applications, cloud-based systems, and enterprise environments.Troubleshooting customer-reported issues related to software, APIs, cloud services, networks, or system access.Managing and resolving tickets across platforms such as ServiceNow, JIRA, Zendesk, or Freshdesk.Supporting SaaS product environments — monitoring logs, validating configurations, and escalating to engineering when needed.Handling operational tasks such as environment checks, user onboarding, issue replication, and root cause analysis.Required SkillsMinimum 1–3 years of hands-on experience in Technical Support, IT Support, Application Support, or related roles.Strong troubleshooting skills across software, systems, networks, or cloud environments.Understanding of operating systems, basic networking concepts, and application-level debugging.Experience using common ticketing tools (ServiceNow, JIRA, Zendesk, or equivalents).Benefits100% remote work arrangement with flexible hours.Long-term freelance work with stable demand.Opportunity to build deep experience across SaaS, cloud, and enterprise systems.How to ApplySend your CV to the email address specified below.

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