Technical Support Specialist

1 day ago

Jamnagar, India beBeeProblemSolving Full time

Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to provide technical assistance to users via phone, email, chat, or ticketing system as first response.Diagnose and resolve incidents, requests or inquiries promptly and efficiently.Escalate unresolved incidents to higher support levels following established escalation protocols.Log all incidents, service requests, and actions in the ITSM system for easy tracking and reference.Track and follow up on open tickets until resolution and closure.Candidates will work closely with other support levels to ensure SLA compliance and high-quality service delivery.Requirements:Excellent communication and customer service skillsStrong problem-solving and analytical thinking abilitiesAbility to work under pressure and manage multiple tasks simultaneouslyTeamwork and collaboration with other support levelsVocational Training or Bachelor's Degree in Computer Science, Information Systems, or related fieldTicketing tool - Jira Service desk knowledge is a plus

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