Emerging Markets

2 days ago

Bengaluru, Karnataka, India Biocon Biologics Full time

OVERALL, JOB RESPONSIBILITIES:

  • Own the Servicing of orders for regional Sales Teams in the defined customer service framework for timely issue resolution
  • Validate demand over the horizon, assigns prioritization to demand/orders/customers
  • Validates the demand with POs available, LCs required, Regulatory clearances, Artwork Details, SKU codes, IL Check, Mfg License Check, Min Shelf-Life requirement, Pre shipment documents submission to customer & timelines, Regulatory Confirmation and any other Customer Specific requirement to ensure that the plan is achieved.
  • Analyse the order status in our systems
  • Gather information on scheduling, material receipt and dispatch schedule
  • Highlight any potential issues which might affect defined timelines
  • Take end to end ownership of the assigned order for the regio
  • Driving all documentation related to shipments with CFT teams.
  • Drives the Shipment planning with Logistics teams and mitigates risks/ delays proactively to incur no demurrage/ penalties on shipments.
  • Attend all relevant meetings to get data and information on all open orders for the region and their status updates
  • Identify issues (e.g. artwork approval, batch size, minimum order quantity etc.) which are to resolved/ approved/ exempt by the sales teams.
  • Arrange cross functional meetings to resolve bottleneck related to priority orders in order to ensure OTIF is met.
  • Gather feedback from timely resolution of issues with concerned stakeholders
  • Identify all outstanding/ open orders for defined priority customers
  • Analyze issues which need immediate escalations to cross functional teams for timely resolutions
  • Prioritize orders / customers basis defined parameters
  • Identify key stakeholders who need to be engaged to resolve outstanding issues
  • Provide the Head of Emerging Market SCM, with detailed analysis on all outstanding orders that are to be discussed in the meetings

Supply Chain Technology and Automation:

  • Identifies opportunities for implementing IT & Automation in Order Management processes improving Supply Chain visibility
  • Drives the implementation and rollout cycle for all IT & Technology Automations within SCM jointly with IT.

Knowledge and Skills:

  • Advanced expertise in Microsoft Excel and Reporting (VBA Macros, Power BI)
  • Good understanding with experience of Supply Chain essential, preferably Pharma
  • Ability to identify areas for improvement and propose innovative solutions.
  • SAP Knowledge Essential
  • Strong analytical and problem-solving skills; Attention to detail
  • Effective communication skills
  • Decision making, ability to prioritize on a dynamic basis
  • Negotiation skills / Conflict resolution
  • Ability to manage multiple stakeholders
  • Ability to understand and work around constraints
  • Plant PPIC concepts clarity, prior experience essential
  • Excellent time management skills and ability to meet tight deadlines
  • Excellent customer service skills
  • Excellent oral and written communication skills

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