Emergency Response Specialist

2 days ago


Bengaluru, Karnataka, India beBeeLeadership Full time ₹ 18,00,000 - ₹ 20,00,000
Job Description

Pococare is looking for a Lead to ensure seamless and fastest access to medical attention during emergencies. This role involves managing national operations, handling internal teams, and overseeing a network of emergency service vendors.


Key Responsibilities:
- Operations Management: Oversee Pan-India emergency response operations, optimizing workflows for efficiency.
- Team Leadership: Manage the emergency response team, operations associates, customer success executives, and clinical associates (MBBS doctors).
- Vendor Management: Build and oversee partnerships with ambulance providers, healthcare-at-home services, and hospitals with emergency care facilities.
- Customer & Partner Coordination: Handle customer onboarding, retention strategies, and relationships with third-party administrators, insurers, and hospitals.
- Consumer Engagement: Execute campaigns to enhance medical emergency awareness on-ground, digitally, and directly.

Who Should Apply?
Candidates with multi-city operations experience in hospitals (ER, call centers, helplines, ambulances), 108/102 services, national ambulance operators, or roadside assistance providers will be a great fit.

Must-Have Skills:
- Multi-city vendor management & project execution
- Call center operations oversight
- Strong leadership & cross-functional collaboration
- Excellent problem-solving & communication skills
- Ability to manage processes

Requirements

MBA/PGDBM in Marketing/Operations Management with 5-8 years of experience in Operations, Healthcare, Field Operations, or Event/Delivery Management. Availability: On-site (6 days/week, 9:30 AM - 6:30 PM) as a responsive medical emergency company beyond office hours in case of critical situations.


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