Duty Manager

1 week ago


daman, India Delta Corp Full time

Company OverviewDelta Corp Limited (Delta Corp) is the only listed Gaming & Hospitality company in India, with a diverse portfolio that includes offshore and land-based casinos, as well as hospitality services under Deltin Casinos & Hotels. Additionally, Delta Corp has expanded into online gaming with its site '' and investments in other gaming platforms. It is headquartered in Daman and Diu, with a workforce of 1,001-5,000 employees.Job OverviewDelta Corp Ltd. is seeking a highly skilled Duty Manager for a Senior position at our Daman location. This full-time role requires a passionate individual with up to 10 years of relevant work experience. The ideal candidate will have key responsibilities in managing day-to-day operations while ensuring superior service delivery aligns with the company's standards.Qualifications and SkillsLeadership (Mandatory skill) - Demonstrated ability to lead and motivate a team to achieve targets and deliver superior performance.Customer Service (Mandatory skill) - Expertise in providing exceptional customer service to ensure customer satisfaction and loyalty.Problem Solving (Mandatory skill) - Proficiency in identifying issues promptly and developing efficient solutions to enhance operations.Excellent Communication - Ability to effectively convey information and liaise with clients, colleagues, and management for successful outcomes.Time Management - Skilled in managing multiple tasks simultaneously while adhering to deadlines without compromising quality.Team Management - Experience in supervising team dynamics and optimizing team performance for optimal operational efficiency.Conflict Resolution - Capable of addressing conflicts constructively by employing resolution techniques to maintain a positive workplace.Decision Making - Competency in making informed decisions that align with company goals and enhance operational productivity.Roles and ResponsibilitiesOversee daily operations of the gaming and hospitality facilities, ensuring top-notch service delivery and compliance with company standards.Manage and motivate a team of professionals to achieve operational excellence and deliver exceptional guest experiences.Develop and implement strategies to enhance customer satisfaction and operational efficiency.Ensure all operational issues are addressed and resolved in a timely and effective manner to maintain service quality.Foster a collaborative workplace environment, encouraging team growth and development through effective leadership strategies.Monitor and analyze operational performance metrics, initiating performance improvement initiatives as needed.Provide regular reports and feedback to senior management on operational activities and progress.


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