Spa Manager

Job Summary

We are seeking an experienced and dynamic Spa Manager to oversee the daily operations of our spa facility. The ideal candidate will possess strong leadership skills, a passion for customer service, and a keen understanding of spa management. This role requires effective communication and organizational abilities to ensure a seamless experience for both clients and staff. The Spa Manager will be responsible for managing staff, maintaining inventory, and ensuring that all services meet the highest standards of quality.

Duties

• Oversee daily operations of the spa, ensuring a welcoming and professional environment for clients.
• Manage staff recruitment, training, and development to foster a high-performing team.
• Handle employee orientation and performance evaluations to maintain staff engagement.
• Implement effective inventory management practices to ensure availability of products and supplies.
• Supervise scheduling and shift management to optimize staff coverage during peak hours.
• Maintain accurate bookkeeping and payroll records for all employees.
• Develop marketing strategies to promote spa services and drive sales.
• Ensure compliance with health and safety regulations within the spa environment.
• Provide exceptional customer service, addressing client inquiries and resolving any issues promptly.
• Monitor retail sales performance, pricing strategies, and merchandising efforts to maximize revenue.

Requirements

• Proven experience in spa management or a similar role within the wellness industry.
• Strong leadership skills with experience in team management and employee supervision.
• Excellent communication skills, both verbal and written; bilingual or multilingual abilities are a plus.
• Proficiency in POS systems, cash handling, and retail math.
• Familiarity with budgeting, purchasing, and inventory control processes.
• Ability to effectively negotiate with vendors and manage supplier relationships.
• Strong organizational skills with effective time management capabilities.
• Experience in training & development initiatives to enhance team performance.
• A background in customer service with a focus on delivering exceptional client experiences.
• Administrative experience is preferred; familiarity with retail management is advantageous. Join our team as a Spa Manager where you can make a significant impact on our clients' wellness journeys while leading a dedicated team in a vibrant environment.

Job Type: Full-time

Pay: ₹20, ₹25,000.00 per month

Work Location: In person