Senior Customer Success Manager
2 days ago
About Us:CultureMonkey is shaking up the HR Tech SaaS space. We’re a fast-growing, innovative startup focused on building tools that redefine employee engagement and company culture.As we expand our product offerings and explore new business opportunities, we’re looking for a self-starter who thrives in high-speed environments and loves solving complex challenges. If you’re excited about making a real impact in a startup where your ideas can take shape, this is the place for youWhat We’re Looking For:We seek a seasoned CS professional who embodies strategic insight, analytical acumen, business savvy, and operational excellence. Our ideal candidate will possess:Experience: 5-8 years of overall experience with at least 5 years in a CS role, preferably in SaaS/HR Tech.Balanced Skill Set: A combination of strategic insight, analytical capability, business acumen, operational efficiency, effective communication and collaboration skills.Process Expertise: Proficiency in systematic organization and delivering high-quality customer excellence.Data-Driven Approach: Expertise in applying data-oriented methods, adjusting parameters as needed and demonstrating powerful execution abilities.Stakeholder Management: Proven experience in handling various stakeholders, identifying key customers and collaborating with multiple teams.Technical Proficiency: Strong knowledge of relevant CS tools and technologies is a significant advantage.Empathy and Relationship Building: A customer-centric mindset with exceptional relationship-building skills.Global Customer Expertise: Proven expertise in front-ending global customers, preferably in the US.Your Role and Responsibilities:As a Senior Customer Success Manager, you will be working on customer engagement efforts, playing a pivotal role in driving success and satisfaction. Your responsibilities will include:Strategic CS Development: Craft and implement cohesive CS strategies tailored to critical stages of the customer journey, including upcoming renewals and QBRs/EBRs.Collaborative Insight Sharing: Partner closely with our founding members, providing valuable insights to enhance the overall customer process.Innovative Project Management: Strategically plan and execute new projects to identify areas for increased product usage and adoption.Creative Customer Campaigns: Develop and launch engaging campaigns to educate and nurture customers on the latest product features.Performance Reporting: Regularly report on product adoption, usage, and customer health to our leadership team, ensuring continuous monitoring and delivering actionable insights to stakeholders.Renewal pipeline generation: Experiment with diverse approaches to maintain a steady, qualified pipeline of renewals.Key Metric Tracking: Continuously monitor and report on crucial metrics such as renewals, churn rates, and CSAT scores.Operational Oversight: Provide operational oversight to ensure targets and KPIs are met.Best Practice Sharing: Educate clients on best practices to achieve product success with CultureMonkey.Be an important part of an employee-first org that walks the talk around building culture.Check out Life at CultureMonkey here - https://www.culturemonkey.io/life-at-culturemonkey/
-
Customer Success Manager
12 hours ago
Chennai, Tamil Nadu, India Pando Full timePando is a global leader in supply chain technology building the world s quickest time-to-value Fulfillment Cloud platform Pando s Fulfillment Cloud provides manufacturers retailers and 3PLs with a single pane of glass to streamline end-to-end purchase order fulfillment and customer order fulfillment to improve service levels reduce carbon footprint and...
-
Customer Success Executive
7 days ago
Chennai, Tamil Nadu, India SuperOps.ai Full timeSeniority level Mid - Senior level Location Chennai Nature of job Full-time **About your role at SuperOps**: SuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners...
-
Customer Success Manager
2 weeks ago
Kolathur, Chennai, Tamil Nadu, India SkillPlan Full time ₹ 1,80,000 - ₹ 4,20,000 per yearJob Title: Customer Success ManagerLocation: [Remote/On-site/Hybrid]Department: Customer SuccessReports To: Director of Customer SuccessJob Summary:The Customer Success Manager (CSM) is responsible for ensuring customers achieve their desired outcomes while using our product/service. By building strong relationships, understanding customer goals, and driving...
-
Customer Success Associate
2 weeks ago
Guindy, Chennai, Tamil Nadu, India Roamsoft technologies Full timeOwn the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services Develop and maintain customer-success strategies and best practices, as well as customer-support...
-
Customer Success Associate
4 days ago
Guindy, Chennai, Tamil Nadu, India Roamsoft technologies Full timeOwn the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services Develop and maintain customer-success strategies and best practices, as well as customer-support...
-
Customer Success Specialist
2 weeks ago
tamil nadu, India Klenty Full timeJob Title: Customer Success SpecialistLocation: Chennai, IndiaCompany Overview:Klenty is a leading Sales Engagement Platform that helps sales teams streamline their processes and drive more pipeline. Our platform provides multi-channel sequencing, account-based playbooks, and smart automation to enable sales teams to close deals more efficiently and...
-
Customer Success Manager
3 weeks ago
Chennai, Tamil Nadu, India, Tamil Nadu Zocket Full timeCustomer Success Manager ( US )About the organization -At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale their marketing workflows. Our mission is bold yet simple: to streamline decision-making, dramatically reduce manual effort, and empower marketers to...
-
Customer Success Executive
2 days ago
tamil nadu, India Sulekha Full timeCustomer Success Executive – Social Media MarketingLocation: Perungudi, ChennaiExperience: 6 Months – 1+ YearsCompany: Sulekha.comAbout the Role: Are you passionate about social media and helping businesses shine online? Sulekha.com is seeking a Customer Success Executive to manage and grow the digital presence of MSMEs across platforms like Facebook,...
-
Customer Success Intern
4 days ago
tamil nadu, India Xobin Full timeAs a Customer Success Intern, you’ll work closely with our customer success and content teams. Your role will center around supporting clients, understanding their needs, and ensuring they get maximum value from our HRTech solutions , while also contributing to research and content operations that enhance our product.You’ll gain firsthand experience in...
-
Customer Success Intern
3 days ago
tamil nadu, India Xobin Full timeAs a Customer Success Intern, you’ll work closely with our customer success and content teams. Your role will center around supporting clients, understanding their needs, and ensuring they get maximum value from our HRTech solutions , while also contributing to research and content operations that enhance our product.You’ll gain firsthand experience in...
