Customer Relationship Manager
3 days ago
Job Responsibilities
Client Communication:
• Serve as the main point of contact for assigned clients, maintaining regular and proactive communication.
• Update clients on the status of their advertising campaigns, ensuring they are well-informed about progress, performance, and any adjustments made.
• Act as a bridge between clients and internal teams, conveying client feedback, requirements, and requests accurately.
Relationship Management:
• Cultivate and nurture positive, long-term relationships with clients, acting as a trusted advisor and ensuring client satisfaction.
• Conduct regular check-ins with clients to assess their needs, address concerns, and identify opportunities for upselling or cross-selling.
Payment Follow-up:
• Monitor client invoicing and payment schedules, ensuring timely payments and resolving any payment-related issues.
• Coordinate with the finance department to ensure accurate billing and invoicing.
Onboarding Support:
• Facilitate a smooth onboarding process for new clients, ensuring all necessary documentation and agreements are completed.
• Collaborate with internal teams to ensure successful campaign setup, alignment with client objectives, and adherence to timelines.
•
Client Retention:
• Proactively identify opportunities to enhance client satisfaction and retention.
• Address any client concerns or escalations promptly and effectively, striving to resolve issues to the client's satisfaction.
Requirements
• A minimum of 2-4 years of experience.
• Previous experience in customer relationship management, account management, or a similar role within the advertising industry
• Excellent communication and interpersonal skills
• Strong organizational and time management abilities
• Attention to detail and ability to multitask effectively
• Familiarity with advertising campaign processes is a plus
• Proficiency in customer relationship management (CRM) software or related tools
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